News


D&G agrees five-year aftercare deal with Marks Electrical


Domestic & General (D&G) and Marks Electrical have signed a new and exclusive five-year contract to provide customers with an efficient point- of-sale process to protect their new appliances. By adopting D&G’s new embedded insurance customer journey, Marks Electrical will be able to provide an aftercare journey to make it as easy as possible to insure newly purchased products. Making sure that these relied-upon home appliances can be repaired or replaced as


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quickly and as cost-efficiently as possible shouldn’t be an afterthought, and D&G’s new partnership with the Leicester-headquartered retailer means its customers will have peace of mind through extended protection right after they’ve made their purchase. Kam Kandola, Sales Director at D&G, explained to ERT: “Our new embedded insurance customer journey is a big step forwards in the way consumers can purchase protection for their appliances, and we have worked closely with Marks Electrical to identify the ways in which it can help to build on their recent successes. We are confident we can make a meaningful impact on the services it delivers for its customers, both at the point of sale and throughout their product ownership.


Mark Greig, Commercial Director at Marks Electrical, added: “We chose D&G


as our new partner as we are confident that they will help accelerate our growth whilst delivering first class service to our customers.” This comes after D&G also recently announced another five-year exclusive contract with kitchen appliance manufacturer CDA – aimed at developing and enhancing the brand’s aftercare services for its customers in the UK; the company sells around 300,000 MDAs each year in Britain.


(pictured with Lucia Maguire, Managing Director), said: “We wanted to offer both new and existing customers the opportunity to explore the very latest AV technologies from some of the world’s biggest brands, fully integrated into complete solutions in one engaging venue in the north of the UK.” The TVD Experience Centre features immersive display areas, products and fully integrated solutions from TVD’s key partners including Samsung, Philips, LG and over a dozen big-name brands in the AV sector. Highlights at the facility include Samsung’s 110-


TVD Group opens AV experience centre with Mitchell & Brown


Mitchell & Brown parent company, TVD Group, has opened a brand new AV integrated experience centre in Bolton; following a year-long upgrade and £600,000 investment in its headquarters, it’s the “crowning jewel” the company said. Mat Brown, Co-Founder and Director of TVD Group


inch “The Wall” MircoLED display, Vestel’s latest commercial display range, TVs from Mitchell & Brown, and premium commercial audio products. “The


centre provides a level of unrivalled


personalisation for clients, both our commercial customers and retail partners, and we are looking forward to presenting a range of events, both TVD and manufacturer-hosted,” added Mr Brown. The venue will be used to host a series of bespoke brand-specific


events, hosted by TVD’s partner


manufacturers, and sector-specific events covering AV for hotels and leisure venues, retail premises, care homes, betting shops, offices and commercial enterprise.


Christmas 2023:


‘Consumers will continue to be cautious, looking for the best value for their money’, warn market analysts


The all-important Christmas season will get off to “a solid start” this year, with October sales coming in 5.5 per cent ahead of last year, before “cooling off considerably” next month. This is according to new analysis by commerce protection provider, Signifyd. It predicts that sales in the EMEA region will


remain flat (+0.5 per cent) in November and rebound in December, up 4.6 per cent year-on- year. The company also projects that online sales will finish up three per cent over the season in 2022, with a two per cent increase in sales during what’s known as the ‘Cyber Five’ – the shopping festival centred on Black Friday and anchored by Cyber Monday. “While inflation is slowing across Europe, the deceleration in price hikes won’t be dramatic enough to turn merchants’ fortunes around,” said Signifyd Chief Customer Officer, J. Bennett. “We’re going to see very similar trends to everywhere else in Western economies. Winter is coming; people are saving up for that. Consumers will continue to be cautious spenders throughout the holiday season, looking for the right promotions and the best value for their money.”


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