E&S SERVICES: BLAKE GREEN Interview
‘We want to help the industry be more sustainable’
E&S Services is helping manufacturers and retailers to meet their ongoing environmental targets by refurbishing and recycling electrical goods. “We are all about providing an end-to-end solution,” explains CEO, Blake Green. Here, he talks to ERT’s Jack Cheeseman.
16 S
ustainability is at the forefront of consumers’ minds these days, and as a result the phrase ‘repair over replace’ has become extremely popular across our industry.
Many people are choosing to repair or re- use domestic appliances rather than simply throwing their old ones out and buying new. And one particular company provides manufacturers and retailers with complete repair and refurbishment solutions – to give appliances a second life and to save them from ending up in landfill. E&S Services (Domestic Appliance Repairs)
is building key B2B
partnerships across the industry to provide solutions to help improve both manufacturers’ and retailers’ ongoing environmental targets. On the repair and refurbishment side of
the business, it directly handles consumer returns and manages the entire process for items covered by warranty and insurance, from gathering faults and processing data to performing unit tracking, status screening, and fault trend identification. E&S’s provides professional repair and analysis services that safeguard brands and instil consumer confidence in warranty and second-life products. The company takes care of everything, including
the storage and dispatch of
refurbished products direct to consumers or to clients’ warehouses, allowing brands to focus on their own activities and not get bogged down in the returns and repairs process. It even has its own dedicated call centre and
management team to ensure customer service is maintained right from the retailer’s shop door to the delivery of the repaired product. As well as this, by harvesting product parts,
reusing materials and recycling responsibly, E&S – alongside its WEEE partners Repic, Valpak and European Recycling Platform – is committed to ensuring that 100 per cent of its appliances do not end up in landfill... “We are all about providing an end-to-end solution for appliances – from when it leaves the store all the way to after-sales,” explains Blake Green, CEO of E&S Services, in this exclusive interview with ERT. “In most cases we carry out product repairs
through the warranty channel, so we liaise directly with the end consumer to handle the repair and all the logistics. We offer full job management software to get the diagnosis of the machine, and then we can run reports, maintain stock levels and KPIs and turnaround times for the client so they can be kept fully up-to-date on the repair progress.” E&S is the UK service agent for some of the
industry’s biggest brands, including Nespresso, Lavazza, Tefal, Rowenta and Krups, Sage and Domestic & General. As its range of services has grown, so too has its warehouse and workshop facility; E&S currently operates a 12,000sq ft unit where more than 200 repairs are carried out every day. On top of that there’s also an adjacent 4,000sq ft yard. There are 25 engineers in-house and three on the road; they cover everything from commercial coffee machines to domestic white goods.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36
