PLUMBING H


eating, plumbing and air movement supplier TG Lynes is putting a renewed emphasis on its hire offering. The North London-based


business ploughed about £100,000 into hire last year – with a similar amount earmarked for 2023.


Plant hire manager Steven Watts, says the investment has largely been spent on new equipment, which means it now has 350 products available to hire.


Products available for hire include pressguns, threading machines, access equipment, site safety gear and much more.


“Extending our range is making a real difference to the day-to-day work of commercial heating and mechanical services engineers, particularly when they are seeking a piece of equipment they are using sparingly,” Watts says. “We have big plans for sustainable growth in the years to come.”


TG Lynes has expanded its hire team to six and recently added a 12m2 separate office to the plant hire area of its Enfield base for sales staff to use, in turn allowing service technicians additional space to carry out services and repairs. The supplier has also enjoyed huge growth as the REMS service depot for the south east and surrounding areas, having achieved authorisation last year.


REMS is a leading manufacturer of machines and tools for pipe working professionals, particularly sanitary and heating installers and there are just three authorised REMS service depots in the country.


The TG Lynes hire team exceeded its REMS target by more than 300% last year, with customers flocking to Enfield for servicing and calibration requirements.


Watts says: “There are only three authorised REMS service depots in the country and previously the nearest to the capital was in Norwich, so to have one within the M25 is a huge benefit to customers. This year has seen huge growth for REMS servicing and we will continue our expansion. We have had customers couriering their REMS products to us from France and Scotland, which is a real vote of confidence in our expertise.”


TG Lynes offers press tool calibration on REMS tools, running diagnostics and checking press force measurements.


The team can also carry out warranty repairs as well as general repairs and servicing, with certificates available once the work has been completed at TG Lynes’ modern workshop. A three-month months warranty is offered on all repairs and only official REMS parts are used. A delivery and collection service on all calibration and repair jobs is also available to all customers to make it as convenient as possible.


30


HIRE AND HIRE


TG Lynes has committed to an ambitious programme of significant investment as it looks to continue its growth in the plant hire sphere.


Watts says: “We have made the process as convenient as possible for our customers. Tools can be sent to us or we can arrange collection. We will then visually inspect the tool and run diagnostics to check for faults before producing a quote for the work required. The service or repair will be carried out, followed by test and inspection before the tool is returned by either collection or delivery.”


Two members of the TG Lynes team - Nick Bryce and Gaetan Rene – travelled to Germany for an intensive three-day training course at REMS HQ to ensure they had all the knowledge required to service customers effectively. Gaetan has been part of TG Lynes’ plant hire team for more than 45 years and has an extensive knowledge of a wide range of equipment.


Elsewhere, TG Lynes has seen significant demand for its crimping machines, and strong orders via Viega Tools has seen competition hire companies even using TG Lynes to supply their own customers.


Threading machines, too, have proved popular, particularly for use on school projects in the London area.


Watts says a common problem for plumbing and heating professionals was confusion and delays during deliveries, particularly when working in multi-storey buildings. “Convenience is a big part of our customer service and giving them the chance to purchase their materials and complete their plant hire requirements in a one-stop-shop is a real benefit that many hire companies operating a solely hire offering simply can’t provide,” he says. “This means customers only need to receive one delivery to site on a given day, which is far more practical and saves time, particularly on large sites or when working in multi- storey buildings. It also means that should any problems arise with either purchased products or hired items there is one point of contact.” All products are tested before each hire and are available on a minimum one-week agreement.


Watts adds: “I’m privileged to have a strong, talented and knowledgeable team who are completely focused on delivering the best possible service to our customers and always ensuring reliability and availability of hire equipment.” BMJ


www.buildersmerchantsjournal.net September 2023


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40