RETAILER SPOTLIGHT
Q: How has moving to a new location influenced your operations, product range, or customer engagement?
TKR:
Our new location at 105 Mostyn Street has made a tremendous difference. It’s a prime spot with excellent footfall, and the storefront and canopy give us standout visibility. The nature of the building itself also opened up possibilities. We were able to lift the ceiling and create a brighter, more open environment that feels modern, welcoming, and spacious. A fresh space also gave us the chance to reconsider how we display
and merchandise our products. Every area was designed with the customer experience in mind, from the layout of the shelves to the flow of the store. The new location supports additional services as well, helping us modernise operations behind the scenes through improved infrastructure and more efficient technology. Overall, it’s allowed us to express the refreshed values that guided our relaunch: clarity, quality, thoughtful design, and a warm welcome.
December 2025/January 2026
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Since then, we’ve stayed in close contact with our suppliers, discussing what’s working, what customers respond to, and how we can showcase their ranges more effectively—from dedicated displays to improved visual merchandising. We choose brands known for their craftsmanship and reliability while also introducing new ranges that bring fresh ideas to the kitchen. Listening to customers plays a huge role too. We’ve put systems in place
to gather feedback and understand what people are looking for—whether it’s professional-grade tools, everyday essentials, or thoughtful gifts. The goal is to maintain a product range that is versatile, relevant, and genuinely useful.
Q: What is selling well right now, and why?
TKR: Everyday essentials continue to perform strongly—items that people rely on daily and want to trust. Ceramics, kitchen gadgets, and durable utensils are consistently popular, especially when they offer a combination of practicality and long-lasting quality. Gifting products are another standout. Our tea towels, including the coffee- themed gift set, have become a customer favourite, and our range of design-led espresso cups appeal to coffee lovers of all kinds. These items combine functionality with personality, making them ideal gifts for visitors and locals alike.
Q: From a retailer’s perspective, what improvements would make it easier to run a successful store?
TKR: Vibrant town centres are essential for independent retail. Investment in high streets, diverse business communities, and forward-thinking planning helps create environments where small businesses can thrive. For younger businesses like ours, having a supportive and collaborative network has been invaluable. The future of independent retail depends on accessible, well-maintained, and dynamic high streets—places that attract both locals and visitors. When the wider environment thrives, every retailer benefits.
Q: What strategies or innovations have you introduced to support business growth?
TKR:
One of our goals has been to enhance the customer experience both in-store and online. We’ve introduced a shopping-holding service to make browsing easier, and we’re developing an order-to-store service for items we don’t currently stock. This allows us to cater to more customers and ensures they can access a wider range of products without compromising convenience. Digitally, we’ve launched an email newsletter that customers can sign up for at checkout. It’s a place where we share updates, kitchen tips, product insights, and useful resources—adding value beyond the shop floor. Our new website allows customers to explore our range, learn more about our products, and stay connected with the brand. We’ve also expanded our presence on social media. It’s a platform not just
to promote products, but to share personality: behind-the-scenes stories, expert advice, and moments of fun that help customers understand who we are and what we stand for.
Behind the scenes, modernising and centralising our systems has made stock management and ordering more efficient, enabling us to serve customers more seamlessly.
Q: How do you maintain strong supplier relationships and ensure your product range meets diverse customer needs?
TKR:
Supplier relationships are incredibly important to us. While we’ve introduced new digital tools, we firmly believe that nothing replaces the value of face-to-face conversations. Before we opened to the public, we held a launch celebration exclusively for suppliers. It allowed them to see the new store, understand the direction we were taking, and collaborate with us on how best to present and support their products.
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Q: Looking ahead, what are your goals for the shop? TKR:
Our priority is thoughtful, sustainable growth. We plan to continue refining our product range, enhancing the in-store experience, and building on our digital presence. We want every visit—whether in person or online—to feel personal, enjoyable, and worthwhile. Strengthening our connection with the local community is incredibly important, as is welcoming the many visitors who discover Llandudno each year. Through our shop, website, and newsletter, we hope to share products, ideas, and expertise that help people enjoy their kitchens even more. Ultimately, our long-term goal is to become the go-to destination for kitchenware in North Wales—known for our range, our service, and our genuine love of good food and good tools.
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