INDUSTRY INSIGHT
professionals with a chance to save thousands for their business and get more work with its flexible Pay-As-You-Pick feature. “Professional businesses that offer great customer service are important to us, and we are delighted to be able to offer Smart Savings as a reward to our hard-working members,” said marketing director, Tom Crosswell. “The large size of our contractor network means that we’ve been able to leverage our position and secure savings for our members to help them keep their business costs down. And because we know that our members aren’t all about work, we’ve included some extra personal savings like free movie downloads and coffee too.” Quotatis, which provides heating and plumbing
companies with customer enquiries from all around the UK, has put together a package of over 200 trade and leisure deals and discounts and made them available through the new Smart Savings account.
Big savings for heating trade Q
Quotatis, a specialist marketing company and home improvement quotation service, has announced the launch of its Smart Savings plan, giving members hundreds of business and personal discounts.
uotatis, the home improvement marketing service, has announced the launch of its new Smart Savings account to provide boiler
The account costs £10 per month and gives members the chance to use hundreds of deals, make back their subscription fee and save £900 a year. Some of the trade deals and discounts available include: • Preferential rates on TradePoint supplies • Up to 5p per litre off fuel • 5% off power tools at Anglia Tool Centre • Free commercial vehicle recovery There are also a range of leisure deals, including: • Free mobile phone insurance • A free drink from Caffè Nero every month • Reduced price cinema tickets Additional Smart Savings account features are a customisable profile page and closed reviews system to help members boost their online presence and reputation. The account includes Quotatis’ Pay- As-You-Pick feature, which gives members the flexibility to pick and pay for customer enquiries as and when they want more work. As Quotatis is currently generating more boiler customer enquiries than ever before, now is the time for heating companies to sign up for a Smart
Savings account to save money and pick and pay for leads when they want them. As a temporary special offer, the Smart Savings account is available for just £100 a year when paid upfront.
Safetymatters D
Social media is a great way to promote your services
omestic boilers are a fundamental part of homes across the UK, providing households with heating and hot water. As a
manufacturer of domestic gas boilers, Ravenheat is keen to encourage customers to take care of their boilers by ensuring they have an annual service to extend the operational life, therefore saving homeowners money. But the topic of servicing and boiler health can be difficult to explain, so here’s a few suggestions.
Explain the benefits of servicing
One of the easiest ways to talk to your customers about why they should get their boiler serviced – and what they should do with it during summer – is to discuss it when you are there for other work. Whether you are reminding them to get their boiler serviced annually before you leave or just having a chat over a cup of tea, here are a few reasons why
it is good for them. Of course, that includes lower chances of breakdowns in the winter and a longer serviceable life.
Leave a card
You probably already have a stack of business cards hanging around somewhere. Why not put them to good use and write down the date of a recommended service on the back? That way, the customer has your details and can call you when the date comes around. Alternatively, service reminder stickers on the boiler itself with your contact information on them are another good option.
Use social media
Social media is a valuable tool to promote your business and services, but it is also a great way to share your knowledge with your customers. Ravenheat uses its own social media to share tips with homeowners, like how to defrost their condensate during the winter. These posts are very popular, so why not do something similar for your customers? A Facebook business page is good for
sharing advice on why and how often customers should get their boilers serviced. You can also recommend they turn on their boiler at least once a month to keep everything in working order.
Manufacturer FAQs
Like many companies, Ravenheat has a list of frequently asked questions for both installers and homeowners on its website. This includes advice on why annual servicing is important and how to organise a service – the idea is to help answer any questions your customers might have. If homeowners are looking for manufacturer advice on what to do, refer them to the FAQs. Over the summer, Ravenheat will be using its social media channels to share tips and information on the importance of services and boiler health.
38 July 2018
www.heatingandventilating.net
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