WHY SBS Knowledge & Commitment


SBS make no secret of the promises made to their customers when talking to the building services


industry. By being transparent, it not only guarantees stakeholder backing, it also notifies the staff of the level of performance we expect.


The promises break down into 3 areas: STAFF STOCK SERVICE


STAFF


One of the key areas to the SBS success has been the investment in people throughout the business. Committed, helpful and product knowledgeable staff with excellent reputations within the industry have been key to maintaining our success. Building upon those foundations, the business works closely with CORE so information, training and relationships are maintained to a high level for the benefit of the customer. With over 125 years of experience, comes expertise and credibility.


STOCK


While others may look to reduce stock levels to improve cash flow or minimise investment, Smith Brothers remains committed to holding high levels of CORE product stock. This ensures they can support their trade counters whilst drawing from such reserve to support different stages within a project, or even a site ‘take off’. Their service and stock has on many occasions fulfilled project work or back orders after customers have been let down elsewhere. On average, each branch is committed to ensuring CORE is heavily stocked, so customers are always supported.


SERVICE


The vision of SBS since the company was founded has been to offer value through service. Ensuring customers never fall short on their commitments, leading to them having a long and successful trading history. They have personnel dedicated to making sure all branches have the facilities on hand to meet demands of the external climate. Whether it be branch cranes, mezz floors, racking or extra investment in vehicles to increase delivery options and reduce lead times, SBS will do whatever is required. Smith Brothers keep the customer informed from start to finish, aiming to supply, support and surpass your expectations.


www.sbscore.co.uk


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