NEWS | Industry Updates
Hot chocolate powder gets a luxury twist with new Thorntons Launch
Ferrero Foodservice has launched Thorntons Luxury Hot Chocolate Powder, that expects to raise the standard for powdered hot chocolate out-of-home. With the latest independent research showing a real disparity between key markets and the hot
chocolate experience on offer, the launch brings a golden opportunity for operators to boost their offering with the backing of 100 years of Thorntons quality and craftsmanship. The survey, which lifted the lid on consumer attitudes, revealed only 8% have enjoyed a very good hot
chocolate while traveling, 10% from a vending machine and 21% using in-room services. Restaurants and cafes fared better, with nearly two thirds of consumers highly rating their hot chocolate experience (64% and 62%). With 210 million hot chocolates served out-of-home, this hot beverage has seen the greatest growth of all hot drinks over the last year. The launch of Thorntons Luxury Hot Chocolate Powder is expected to help operators exceed consumer expectations and start profiting from the growing popularity. Zareen Deboo, foodservice channel operators manager, Ferrero UK &
Ireland says: “Thorntons Luxury Hot Chocolate Powder has been developed to streamline consumer experiences and upgrade the quality of hot chocolate across in-room, vending and the onboard market. The launch not only guarantees a quality experience that will no doubt surprise consumers, but also help operators boost their hot chocolate sales – no matter their market.” As well as utilising Thorntons signature taste, operators can also benefit from the British heritage brand front-
of-house. In fact, the latest findings show 75% of people would prefer a branded hot chocolate – rising to a staggering 90% if consumers knew it was made with Thorntons*. Zareen explains: “Brands can be the driving force in boosting profits by providing consumers with products
they know and trust. With nine out of 10 consumers saying they would opt for a hot chocolate made with Thorntons, the brand’s strong heritage has the power to instantly improve the perception of an offering and significantly increase its appeal.” Made using Thorntons chocolate recipe and already containing milk powder, operators simply need to add
water to instantly create a luxurious hot chocolate. The range includes a 1.6kg catering pouch, 21g single serve sachet for in-rooms, and 12oz cup for on-board services.
Record year for NWH Group
The waste recycler, NWH Group has delivered another strong performance according to the latest annual report (financial year ending September 2018). The business grew turnover by 25% to £40.2m with profit before tax climbing 11% year on year. The success of the business has been attributed to several key factors including the rollout of a five-year
growth strategy which is underpinned by the company’s vision to eliminate waste by transforming it into a valuable resource. So far, key stages of implementation have seen an internal re-organisation of the team which now features a
dedicated operations board to oversee the delivery of core business on a day-to-day basis; whilst the new strategy team maintains the focus on the company vision and future opportunities. Growth is also being legislatively driven with the ambitious waste recycling policies set by Zero Waste
Scotland, including limits on waste to landfill and minimum recycling targets. This has led to the trade waste business growing by more than a third. Continuing to build on past experience, NWH has also been careful to spreading the risk by reducing its reliance on the construction
sector, and has expanded its services across a number of sectors such as retail, hospitality and leisure, industrial, manufacturing and local government, as well as expanding geographically with the opening of its first site south of the border in Newcastle. Generally organic growth has continued to gain momentum, and this has been further strengthened by the business securing a
number of key contracts including the St James Quarter in Edinburgh. Mark Williams, CEO of NWH Group, said: “People are our greatest asset and we continue to rely on high calibre employees to deliver
our strategy. Having made a number of key executive hires, including a Compliance and Risk Director, as well as expanding our apprentice programme, we are grateful for the contribution everyone has made. “We are always aiming higher, and another core strand in our growth strategy is acquisitions. We will be continuing to identify
opportunities with businesses that are aligned to us, with a strong cultural fit. “As we move forward, the business will benefit from our recent re-investments, and we have also committed further investment for 12
months ahead including upgrades to systems, customer management technology and larger premises in Newcastle in response to the local demand for services there.”
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