NEWS | Industry Updates BigChange mobile technology helps Vianet maintain vending sales
Vianet, the provider of contactless payment and ERP solutions for the vending industry, has rolled out a 5-in-1 Mobile Workforce Management Platform from BigChange. The cloud- based system provides intelligent job scheduling, real time- vehicle tracking and a mobile app for engineers - giving Vianet a paperless end-to-end solution for the business. Through the optimisation of the field service operation, Vianet has achieved a 10 per cent improvement in Service Level Agreement (SLA) performance. “BigChange has completely transformed Vianet’s field service
operations,” says Craig Brocklehurst, commercial operations director, Vianet. With around 2,000 calls a month, Vianet’s 24 engineers install
and maintain their monitoring equipment for both draught drinks dispensing and vending across the UK. Jobs are created in the BigChange system and the closest engineer is immediately assigned and scheduled. Equipped with rugged tablets, engineers use the BigChange JobWatch app for their job inspections and reports, including photographs of the site on arrival and on completion of the job. With real-time tracking, the office has full visibility of the
location of each engineer allowing jobs to be dynamically scheduled. BigChange also monitors driver performance which is displayed on the engineers’ login screen to maintain
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awareness and encourage good, safe driving. The tablets are also used for daily vehicle checks in place of paper reports. “Using JobWatch gives us a complete, real-time view of all
jobs, backed up with time and location data linked to comprehensive and accurate reports. So, we are much better informed and we can closely monitor work performance from afar and increase the knowledge we have which in turn helps us in the training of our engineers,” says Brocklehurst.
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