CASHLESS VENDING
According to Nick Norris, Suzohapp UK account manager, the
step change in recent years has been driven by the end user rather than by large operators, with many consumers now demanding to be able to make purchases using whatever means they have on them. He contends that installing open cashless systems also offers
many additional benefits to operators. For example, the data provided by cashless payment systems can easily be integrated in to 3rd party management software packages. This could lead to improvements in the efficiency of functions
such as filling and cleaning, as well as being used for product analysis across different machines and site types. Nick believes efficiency is an overwhelming benefit of open cashless systems for operators. He adds: “As with every other industry, nowadays data is king and in the vending industry this data is often being provided by the cashless payment system installed on the machine.” The solutions provided by SUZOHAPP UK fully integrate with 3rd
party management software and so provide not just payment but the ability to get operated machines online at a low cost.
UNINTERRUPTED Cashless payment systems have even been described as “a saviour for the industry” following the recent fluctuations in cash formatting, including the implementation of the new pound coin and £5 note. Martin Verspeak, CTO at Mr
Lee’s Pure Foods says that by eliminating the need to update cash processing machinery, vendors have been able to enjoy uninterrupted operation during a period of instability linked to significant changes in coins and notes. “Keeping with increasing
trends in the industry, our machine only accepts cashless payments. This eliminates the bottleneck and required maintenance that cash payment creates and produces a seamless interactive experience for the consumer,” Martin says.
KEY SOLUTION Ultimately, speed and convenience offered by the latest solutions will tempt operators over to the side of cashless.
Managing director at Eden Springs Brian Macpherson contends that it’s all about improved reliability, convenience and security – three benefits it delivers through its Klixkey Outlook and 450 models. The Klixkey allows you to
allocate free drinks per day, week or month eliminating cash and offering an easy way to keep track of vending through its audit facility. Brian explains: “Operators load
cash directly onto the key at the machine, or they can have a separate charge point which provides additional benefits and security. “Most importantly, operators
have complete control to decide the prices and discounts they offer to different people. This innovative method of payment makes the KLIX machine even easier to use and manage when cash is taken out of the equation.”
FINALLY, In conclusion, searching around for the right spare change is arguably becoming a thing of the past as society embraces the benefits offered by cashless payments systems as a way to buy vended products. For operators the benefits are many. Added security, efficiency,
the ability to add a range of telemetry services and the opportunity to target new consumers, make cashless solutions increasingly attractive. As the need for spare change diminishes, is it time to make the correct change?
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