EPE International: Meet team
Simon Dawson, Head of sales
How long have you worked at EPE International? I’ve been with EPE International for almost eight years now. I started with a small patch of independent retailers and grew from there, looking after some key independents and mini nationals. In 2020, I was promoted to head of all independents, looking after a small team servicing the core customers at EPE International. Recently, I was honoured to take the position of head of sales, and now look after the whole of sales for the company. Although EPE International has grown its brands and customer base over the years, the core principles of good customer service still remain at its heart.
What are your key areas and responsibilities? My key responsibilities include overlooking the sales team and communicating with all departments to make customer interactions smooth and as easy as possible. A usual day typically starts with a cup of tea and a catch-up with the sales team, followed by a call to our head of operations, and checking that all orders and queries are being dealt with smoothly and swiftly. Working in my department is very rewarding – I work with a group of fantastic, passionate and knowledgeable people.
What are EPE International’s strengths in your opinion? Easy – great brands, great customers and great colleagues.
Why do you think independent electrical retailers should choose EPE International (if they are not already customers)? EPE International can keep you up-to-date on current trends from the biggest brands in the industry.
Geoff Eden, Country manager
How long have you worked at EPE International?
I’ve worked at EPE International for almost 10 years and a great deal has changed over the years. We have taken on various brands and have become really focused on the independents and have grown organically. Customers who are here now with EPE International have stayed with us for a number of years.
What are your key areas and responsibilities?
I am country manager for Scotland and Ireland. My job entails visiting customers across Scotland and Ireland, so I spend a lot of time away from home. I am on the road always by 7:30am
ready for a day of seeing my customers; at 5:30pm, I will head home, which will usually be a hotel. I enjoy the face-to-face interactions and
have really great relationships with my customers. It’s really the key part of my role to understand what the customers’ needs are and to satisfy those needs.
What are EPE International’s strengths in your opinion? We have an established team and understand the marketplace. We understand when something is changing and know what the promotional cycles are. We don’t just respond to customers, we are planning ahead to satisfy our customers’ needs.
Why do you think independent electrical retailers should choose EPE International (if they are not already customers)? All of the above – great products and providing great service
Sophie Littlewood, Marketing head
How long have you worked at EPE International?
I have worked at EPE International for four years. I started at EPE International back in 2017, supporting the administration side of the marketing team and have worked my way up to where I am now; marketing head. Over the years, I have learnt so much and developed as a person and couldn’t be more grateful for the support I have received. I still continue to learn as each day goes by and I want to see what I am achieving in another four years here at EPE International!
What are your key areas and responsibilities? I head up the marketing department here at EPE International. I have been a part of many successful projects during my time here. One of the most recent projects was the launch of Hamilton Beach. I also produce our monthly Buyers Choice catalogue, which has proven very successful with our customers. If someone told me this time fi ve years ago, I’d be doing what I am now, I wouldn’t of believed them! No day is the same in my department and
that’s what I love. The vibe is amazing, and I genuinely look forward to work every day! The whole EPE International family is a huge pleasure to be around.
What are EPE International’s strengths in your opinion? Great brands, great products, great people and great service – it’s as simple as that really!
Why do you think independent electrical retailers should choose EPE International (if they are not already customers)? We produce a unique and interactive digital catalogue each month, Buyers Choice, and it’s the most infl uential buyers guide in the industry. We offer competitive pricing on the industry’s biggest brands, to help our customers drive their sales. This is one of many reasons why you should work with EPE International.
6 October/November 2022 | EPE International Special
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