trade: comment
“We have a solid team of great people on hand to offer advice and support across every facet of electrical retailing”
Regular IER commentator Howard Saycell, Chief Executive Officer of Retra, this month outlines the benefits of being a member of the long-standing industry association.
A
t Retra, we care about our members. With over 75 years of industry
experience, 1000 outlets and thriving 700+ membership, there are countless reasons why we have built such a loyal following. I have been told by many members that they can save their small annual membership fee several times over by using our recommended suppliers alone. This is just one of the many benefits of joining the Retra family. We have a solid team of great people on
hand to offer advice and support across every facet of electrical retailing. We’re based in Bedford but no matter where you are in the country, you can contact us by phone, email or arrange a face-to-face meeting to discuss any requirements and ensure you’re getting the most from your membership. Being a member allows you to add Retracare
warranty packages to your business offering. Designed by experts within the electrical industry and specifically tailored to electrical and electronic goods, Retracare warranties are flexible, backed up with outstanding customer service. Unlike many other providers, retailers can sell warranties at the price they choose up to a 50 per cent mark up on the trade price. Retracare will cover the cost of parts plus labour charges for repairs, or cover the cost of a new, like-for-like replacement if the product can’t be repaired.
Our state-of-the-
art training has helped hundreds of our members and their sales staff
Our free online training, launched in Summer 2015, has since won the Innovative Electrical Retailing Award for Best Industry Training. Not only does it feature a wealth of advanced modules complete with quizzes and walkthroughs, but also downloadable guides and high-quality videos. Our state-of-the-art training has helped hundreds of our members and their sales staff to learn the skills of selling finance and warranty without having to leave their stores. Back at the Bedford HQ, we have a team of experts who are available to help with any legal issues that may affect your business. Our legal associates can help with consumer law, property law, GDPR, employment law and so forth. You can reach the team by phone or email and all conversations through the legal helpline are completely private and confidential.
Retra loves to bring our members together
Retra loves to bring our members together and our ever-popular events are a great opportunity to meet with like-minded business owners and network across the industry. The Retra Conference has been an unmissable event within the trade calendar for many years and a vital gathering point for all our members. It took place in March this year, and it was a pleasure for us to see so many faces, old and new. Our very own glossy publication, ALERT
Magazine, covers a wealth of news, market trends and business information, and is exclusively sent to members. ALERT also includes expert contributions from the Retra team as well as insightful interviews, detailed analysis, opinions and comments from our manufacturing associates and guest columnists.
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www.innovativeelectricalretailing.co.uk Available online as well as in print, it covers
latest in health and safety, employment law and retail news, so our members are always aware of issues that may affect their business. On top of this, we send out our regular newsletter directly to our member’s inboxes, Retra Bytes, containing timely news and relevant information. We also provide business insurances to our members. Electracare has been established since 1992 and was designed specifically for Electrical Retailers, Installers and Repairers. Over the years it has been constantly improved and kept up to date with the changing demands of the fast-moving consumer electronics industry. Our members enjoy reduced risks, lower costs and better protection for their business, with cover benefits that are not usually found from other providers.
It is important that we
make our members feel safe and protected
It is important that we make our members
feel safe and protected, always. That’s why we created Retra Risk Assist. This is an online risk management resource that provides information regarding all aspects of staff employment and workplace safety. It includes a wide range of facilities including health and safety, human resources, business continuity and essential forms and documents. Retra Risk Assist and its dynamic e-learning portal is free to members using Electracare services and available for a small fee to all other members. Over many years Retra has built a great
partnership with Hitachi Capital Consumer Finance, the UK’s leading retail point of sale credit provider. Through Hitachi we offer our members excellent retail finance packages. Our members can take advantage of great packages such as Buy Now Pay Later and Interest-Free Credit, enabling more customers to purchase essential and desirable products. At Retra, we pride ourselves in going
the extra mile for our members and will continue to do so as we grow and adapt within the electrical market. If you are not already a member, call us today to find out more on 01234 2699110.
July / August 2019
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