Electric Heating
Dimplex PLXE 1kW panel heater with advanced EcoDesign Lot20 compliant controls.
Add value to specification More sophisticated controls also place greater responsibility on the installer – both when setting up the controls and then educating the customer. However, remind them it is not a responsibility they should dread. For installers, it’s their chance to add value to installation and, more than
anything else, spend time with customers. The time can be used to emphasise the benefits of Lot 20 from a user experience point of view and explain the advantages to the customer of their new appliance with intelligent controls. There is also an opportunity to revisit old customers, with a compelling reason to make contact and sell them more efficient, easy to use and cost-effective Lot 20-compliant products. Intelligent controls with added features such as adaptive start can (and should) be set up at the point of installation to meet specific usage requirements, with greater individuality than ever before. If set up correctly and matched to the lifestyle of the specific user, features like this
Dimplex Quantum controls.
can result in better user experience and lower costs – the two most commonly identified factors that people are looking for from an electric heating system.
Post-installation support Another component of user experience set to be enhanced by intelligent controls is the ongoing repair and maintenance of electric heating appliances. For electric heating products which offer the potential for wireless connectivity, these smart devices can be connected to each other and to a central monitoring device. This offers installers the potential for remote diagnostics and monitoring capabilities, thus saving time and money by identifying and analysing faults via sophisticated data records – sometimes without even stepping back into the customer’s home.
Become the go-to wholesaler Whilst it has always been important for an installer to use a trusted supplier, they are now worth their weight in gold since Lot 20 came into force. For wholesalers, this is a great opportunity to not only advise on the best
products compliant with the latest legislation but also puts them in a fantastic position to add value and stand out from competitors by demonstrating knowledge and understanding. Above all else, it’s a chance to become the go-to wholesaler for installers and electrical contractors by demonstrating expertise about the rising appetite for a modern, engaging user experience, and how the latest changes in EU legislation are helping manufacturers to achieve this.
www.gdhv.com 1
http://www.bmmagazine.co.uk/news/innovation-convenience-important-brand/
Driven by growing demand, improving technology and tighter
EU legislation, electric heating has evolved to produce modern appliances that are intelligent, efficient and easy to operate. For consumers and installers alike looking for the ultimate user experience, this makes them a genuinely compelling offer.
www.ewnews.co.uk October 2018 electrical wholesaler | 45
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