Electric Water Heating For St Leger Homes, which has vulnerable tenants, including those who
are visually impaired or need carer support, there was a need to have an electric shower product with control technology that could be set to a consistent temperature and avoid scalding.
Neil Hird (pictured above and below), warehouse worker at Smith Bros, with the Redring Selectronic Shower. This diagnostic information available via the
chamber, as well as a two-metre shower cable, makes it ideal for the challenges a social housing provider like St Leger Homes faces.” The Redring Selectronic range also comes with a host of energy saving features including an ‘eco power’ function that automatically adjusts flow rates to reduce energy use, not to mention smart technology that tracks, learns and predicts showering patterns to save energy and monitor usage. Plus, it has a five-year guarantee. Peter continues: “St Leger Homes relies on our
expertise and advice to make the right choice for them. In order for us to do that, we need to have a good relationship with the manufacturer and work in partnership to find solutions for our clients. We’ve managed to build up a great working relationship with Redring to help us achieve that.”
Wholesaler and manufacturer expertise Smith Bros has a dedicated account manager at Redring who is on hand to answer any queries efficiently. If the client has a question that Smith Bros can’t answer themselves, then Redring is quick to provide that answer. It even goes the extra mile to support Smith Bros with its presentations to the client – be it research or attending the briefing. However Redring offers more than just
product advice, it also provides St Leger Homes with training. St Leger has its own team of maintenance engineers to go out to homes and Redring has run a series of practical training workshops where its technical experts will teach the engineers essential self-diagnostic and fault- finding techniques for a more efficient and speedier repair that can often be completed on the first visit.
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Selectronic range is not only important in terms of identifying a fault, it also allows engineers to identify if the tenants are using the product correctly. This saves St Leger Homes from making
costly or unnecessary repairs or replacements, and instead the engineers can spend their time demonstrating to the tenant how to correctly use the shower. In fact, by handling repairs and call outs themselves, St Leger Homes actually earns money from Redring. A testament to the success of the relationship is the fact that Smith Bros has seen a marked increase in the number of Selectronic showers placed in St Leger properties. Dee Walker, National Account Manager at Glen Dimplex Heating & Ventilation, which includes the Redring brand, comments: “We’re more than just a manufacturer. Much of our success is down to the service delivered to customers, like Smith Bros, which relies on us to not only provide quality and reliable products, but also make its job easier by lending our expertise and advice when it is specifying a product. “Our relationship with Smith Bros is a prime example of how manufacturer and wholesaler can work together to provide right solution for a client, which ultimately helps them to save time, effort and money. St Leger Homes obviously see the value in our products and services, which is why sales have increased.”
www.gdhv.com
St Leger Homes relies on our expertise and
advice to make the right choice for them. In order for us to do that, we need to have a good
relationship with the manufacturer and work in partnership to find solutions for our clients. We’ve managed to build up a great working relationship with Redring to help us achieve that.
November 2018 electrical wholesaler | 33
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