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Training


existing or potential Managers that was bespoke to wholesaling but could enable them to send just one person.


This was a challenge as Barry explains “We had


a large number of customers who wanted to develop one or two members of their team. They wanted a programme that covered a wide breadth of management skills and knowledge that were not just delivered in a one-off hit. They wanted a long-term learning and development experience where their people’s progress could be reviewed and measured. “The programme needed to fully involve the


delegate’s direct line Manager so action plans could be tailored to the individual business and ensure maximum implementation”.


So, has the challenge been achieved? Barry continues, “We designed a totally bespoke 12-month Management and Development Programme that we are calling 'The Pinnacle Academy'. Designed specifically for existing and aspiring Managers within the Electrical Wholesaling Industry”. The programme is split into four quarters with each quarter focusing on a specific area of management as shown below: Q1 – Delegation and Empowering Your Team Q2 – Setting Branch and Team Expectations Q3 – Branch, Company and Sales Objectives Q4 – How to Develop and Grow Your Business Each quarter consists of a combination of


workshop-based training, a comprehensive and challenging quarterly project to ensure learning implementation and reinforcement, on the job coaching and quarterly one-to-one review meeting by Pinnacle and their line Manager. The first ‘Pinnacle Academy’ commenced in


March as Barry explains: “The first phase of the Pinnacle Academy got off to a flying start. It was attended by current and aspiring Branch Managers and located in the Midlands” “The feedback from the delegates on the


content and structure was superb. It was recognised that no such Management Development Course currently exists in the electrical wholesale industry, yet all agreed that – even after the first 2 days of training – all had valuable techniques to take away with them. They now have a comprehensive quarterly


project to put into practise for the next stage of the training. The trainees have gone away enthused, motivated and ready for the next challenge, with one quoting “It’s probably one of the best things I’ve done in my working life to date!”


pinnaclesolutions.net


We designed a totally bespoke 12-month


Management and Development Programme that we are calling 'The Pinnacle Academy'. Designed specifically for existing and aspiring Managers within the Electrical Wholesaling Industry.


ewnews.co.uk May 2019 electrical wholesaler | 37


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