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Timers & Controls


controls that are easy to use, so their customers can reap maximum benefit. My advice? Tell installers to look at the user instructions for themselves: if they can’t work it out straight away, there’s a chance the user won’t be able to do so in a month of Sundays. At Timeguard, we make sure instructions are easy to find, and check on our website, and we are building a YouTube video library as well. Heating control is still a core focus of the UK timing market and now that multi-channel controllers are readily available, installers do have options to add value and quite impressive levels of control and functionality to a heating system. We offer independent programming of single, two, three and four channels. At this level of complexity, installers will certainly be looking for products they can trust absolutely, and that’s where branded quality, helpline support and warranties that mean something combine to give them peace of mind.


www.timeguard.com


People care about the looks of what you fit on their walls.


New generation time controls offer different


benefits to smart technology in that they help you to supply a big and persistent marketplace at affordable prices and a marketplace that is only going to get bigger as awareness of high-end building intelligence grows and people’s expectations rise.


Training Training firm announces new


workshops for wholesalers Pinnacle Training Solutions, the specialist personal development training company, has announced new electrical industry specific award winning Open Workshops across the UK.


P


innacle Training Solutions’ new workshops are designed so that wholesalers can send individuals or a number of their teams to help them improve bottom line margins. The first course, ‘Excelling at Customer Service’ covers how getting it


right first time, every time can have a serious impact on customer service and how, as individuals, we personally can make a difference to not just getting the business – but growing it. The plan is to roll these workshops out across the UK and to cover all


aspects of electrical wholesaling and manufacturing from Sales Assistant level up to Branch and Regional Manager. The first of these is planned for June 14th in M25 London area and is a


real cost-effective way to train teams – delivered by trainers who have been there and worn the T-shirt! Said Barry Hall, Sales and Marketing Director: “Having trained literally thousands of people in the industry and seen the great results it can deliver,


www.ewnews.co.uk


Pinnacle Training Solutions’ new courses cover all aspects of electrical wholesaling and manufacturing.


we saw an opportunity for those wholesalers who perhaps only have a single or few branches to reap the rewards that this training offers in a way that more generic courses cannot. These workshops really are tailored around real-life wholesaler experiences and the day to day challenges they face.” The workshops are relaxed, fun yet interactive and the delegates will


leave with an action plan that can be implemented straight away back at the branch. Pinnacle Training Solutions is a specialist training and development company operating exclusively in the electrical wholesale and manufacturing sectors. It offers bespoke training for all levels of employees, including graduate recruitment and Management Development Programmes. For further information, call 01952 462300 or to book, go to:


https://excellingatcustomerservice.eventbrite.co.uk June 2018 electrical wholesaler | 37


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