Internet Of Things
retention and top-line revenue. Software issues also increase cost. Debugging customer issues can be really time consuming, and in the meantime, customer support needs to deal with angry customers and your development team works around the clock to isolate the problem. This is likely to delay development of new products and thereby also delay the expected revenue from them. Finally, we have the risk of bugs related to security or safety that could expose your company and customers to cyberattacks, SLA penalties or even lawsuits. The average cost of a data breach has been estimated to be almost 4 million dollars.
situations, so you can follow an anomaly from high-level analytics down to code- level debugging.
● Tools that visualize diagnostic information, such as software traces, make it far easier to understand issues in the code. That way, you can provide solutions faster.
Business concerns We have interviewed developers and
managers at 10 large OEMs who develop embedded software for industrial control systems to find out their thoughts and needs around debugging and the device feedback loop. The most common business concerns mentioned in these interviews were availability, security and safety. When it came to technical challenges, they mostly agreed that detecting and analyzing crashes and software failures was their #1 priority—often
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in combination with security assessment. Poor software quality is not just minor annoyances for users. Connected devices are often money-making machines for commercial services or industrial production. This means that software issues can have a big impact on customer satisfaction; if your customer sees that your devices cause more problems than they solve, it will directly affect customer
In summary, having a device feedback loop may optimize IoT operations by safeguarding device operation, security and reliability, reducing risks and improving customer satisfaction. It will also reduce costs and improve top-line revenue by better customer retention and accelerated product development. While bugs are difficult to avoid, it matters how you prepare to deal with them.
https://percepio.com
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Components in Electronics
March 2022 31
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