Test & measurement
TekTronix releases resulTs of iTs Global enGineer survey 2021
T
200mm XYZ stage and includes a controller and two 19-inch monitors. With its simple teach and repeat process, the powerful CNC model takes the power of fusion software one step further by completely automating the inspection process. This allows advanced features, such as scanning and best fitting, to be done quickly without taking up the time of skilled operators. The critical features that make up the neck
equipment are extremely difficult to measure with any form of accuracy using traditional equipment, leading to the inspection of components being both difficult and time- consuming. The XT now renders the process simple and reliable with its ability to measure with complete accuracy, ensuring good tooling through to the moulding machines which translates into fewer quarantined products. Speaking of the success of the Venture
system, Fletcher, says: “The Baty Venture 3030 has been a great addition to Beatson Clark. So far it has improved speed and accuracy when inspecting the mould components that has translated to improvements in production, and we are still finding uses for it due to its ease of use and versatility. As a previous user of Baty, I was pleased to see that the team has continued to be extremely professional with good communication from the start and everything promised has been delivered. The ongoing support and backup have been excellent.”
Bowers Group
www.bowersgroup.co.uk Instrumentation Monthly October 2021
o keep pace with rapid advancements in technology, today’s test and measurement engineers seek longer
lasting products and more technical support, according to a global survey of nearly 1,300 professional test and measurement engineers conducted by Tektronix. Designed to provide greater insight into the technologies, challenges and opportunities faced by engineers, the results showed what engineers want and need from test and measurement manufacturers, and the quality and attributes they demand from their instruments.
Long Instrument LIfetIme & greater reLIabILIty
Engineers want a long lifetime from their instruments, according to the survey conducted between April and May 2021. Over a third of respondents expect equipment to last more than ten years, while around one fifth demand a lifetime of more than five years, backing up findings that engineers place a high value on instrument reliability. Engineer respondents say they want to
protect their investment and get continued value from their purchase, which is in-line with organisations offering continuous service and technical support. Tektronix offers various warranty lengths by product type. Calibration and repair support for each product typically continues for a minimum of five years after production ends.
technIcaL support
When asked about the services they value the most, the technical support offered by a vendor came out on top. Tektronix strives to support engineers’
needs by offering new ways of working, including remote control capabilities such as its TekScope and TekDrive, which enable cloud based software defined engineering,
that have grown significantly in importance over the last 18 months. Highly appreciated by Tektronix’s customers is also the provision of support through a dedicated technical Pan-European support team; as well as a European multilingual ‘Centre of Excellence’ (CoE) team. Solutions such as virtual online product demonstrations have been very popular with our customers throughout the pandemic. Other key factors that survey participants
said they value from their vendors included: Good user manuals (69 per cent),
Good supply of accessories and probes (50 per cent) Application notes (43 per cent).
post-saLes support
Post-sales support such as calibration, repair and training were also mentioned as of significant value to today’s engineers. Tektronix has a comprehensive network of repair and calibration services for any brand of test and measurement equipment and also offers asset management and factory service plans. Tektronix also provides extensive online training resources, including application notes, training videos and webinars. “We thank all the 1,300 engineers that
answered to this survey to help us improve. The findings enable us to continue building on our unique 75-year heritage to support engineers across multiple applications around the world. We will continue investing in reliability, high quality products and extended services to meet our customer’s requirements “, says Maria Heriz, vice president EMEAI, Tektronix.
Tektronix
uk.tek.com 51
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