search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
FEATURE FLEET MANAGEMENT A SOLID PARTNERSHIP APPROACH


Forklift rental giant Briggs Equipment UK has successfully outsourced its entire transport operation to Ryder Dedicated Delivery Solutions, in a true partnership approach that has seen a seamless transition


W


hen you stock and lease more than 24,000 different forklift trucks and


materials handling products, managing the transport movements to ensure customers receive the right piece of equipment, on time, and in the right condition, is no mean feat. Throw in the myriad of road transport


regulations and legal compliance that commercial vehicle operators have to deal with, together with the recruitment, training and retention of HGV drivers, and you have yourself one very big daily challenge. Over the last year, Briggs Equipment UK has handed over its entire transport operation to Ryder’s Dedicated Delivery Solutions (DDS), in a move that has been virtually seamless. Both parties point to a long-standing relationship and an understanding of each other’s businesses for the successful integration. But given the complex and dynamic nature of Briggs Equipment’s business, a decision to switch from running the transport operation in-house to a third- party didn’t happen overnight. Historically Briggs Equipment UK has


always run its own transport operation. The relationship between Ryder and


Briggs officially began in 2006 when Briggs’ parent company, Sammons Enterprises, acquired the material handling division of Finning UK and


20


absorbed its contract hire vehicles, which were leased from Ryder. “The equipment transferred over to


Briggs, marking Briggs’ first experience of working with Ryder; it was purely a vehicle contract hire relationship at that stage,” explains Shaun Dennis, national transport and logistics manager at Briggs. Gradually the relationship grew to


include both the contract hire of vehicles and driver supply. “We had always managed our transport


operation in-house but outsourcing the driver supply to Ryder DDS was the first ‘dipping our toe in the water’ if you like,” says Dennis. “We still handled the planning of the vehicle movements but Ryder supplied and managed the vehicles and drivers.” However, in 2012 when Briggs acquired Barloworld Handling UK, a second logistics operator was thrown into the mix. “Having two transport providers presented us with some operational challenges; it was often difficult to know where the responsibility lay when a problem arose. For example, was it a planning issue [i.e. a Briggs issue], or a transport provider issue,” explains Dennis. It was at this point that Briggs decided it wanted the whole transport provision to be delivered by one provider. Ryder DDS officially won the tender in


JULY/AUGUST 2019 | MATERIALS HANDLING & LOGISTICS


early 2017. It was awarded the contract to handle the entire transport operation, commencing in November 2017. “Although the commercials played an


important part, we chose Ryder DDS for its transport expertise, and because its company values and culture are very much aligned to ours,” says Dennis. Dennis says the move to out-source the


entire transport operation has freed up valuable time for himself and his team. “Ryder DDS handle all of the essential


day-to-day detail – like the O-licence compliance, the vehicle breakdowns, and the driver issues – which can be so time-consuming when you’re also trying to run a business. “It’s allowed us to concentrate on our strategic requirements and fine-tune what we need to do as an operation, while ensuring we continue to deliver what our customers require,” adds Dennis. “The benefit of working with Ryder


DDS is that we have a relationship whereby we can talk about what we need, and they’re willing to listen to what we’re trying to do and work with us to achieve that,” says Dennis. Ryder DDS business development


director Ian Seager says: “There has clearly been an awful lot of confidence from Briggs to have placed all their resources with one service provider - and it’s paid off. We are an essential bridge between the Briggs sales process and the customer; we are a means of measurement of customer satisfaction and as such, the service we provide helps them renegotiate and grow their customer contracts.”


Ryder www.ryder.com





Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66