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Rising to the challenge
Ricky Muddimer of Thinking Focus is solving poor management issues by posing the question: ‘What Would You Do?’
I
n a 2017 survey, four out of fi ve workers claimed to have experienced a poor manager, and more than half of departing staff cited poor management as the main reason for leaving.*
At Thinking Focus, we believe we have the answer to this problem – and it all started with a challenge. Focusing on how the mindset affects performance, results and behaviours of individuals and teams, we work with organisations to help people think differently – a challenging, but highly effective approach. So when a client asked us to devise a
bespoke management training tool, it was a challenge we couldn’t resist! Adient, the world’s largest car seat manufacturer, wanted an L&D solution for more than 200 managers that had to: • Have minimal impact on day-to-day productivity levels
• Not follow traditional training methods, as these no longer work for their managers
• Be fl exible to suit their demanding, fast-paced environment
• Ensure that learning sticks and drives long-term behaviour change
• Be cost-effective and time-effi cient. 66 |
learningmagazine.co.uk
Working closely with Adient and other partners, we developed and refi ned a game-based solution called What Would You Do? (WWYD), which uniquely combines gamifi cation, peer-assisted learning and psychological safety. In an old-school board-game format, WWYD brings players together to discuss, debate and decide on the most appropriate response to various management dilemmas. It creates a psychologically safe environment for peers to explore everyday workplace scenarios before potentially facing them in reality. Players fi nish each session by refl ecting on their learning and making a public commitment to new behaviours. The WWYD game offers organisations: • A cost-effective solution – all-in cost for game kit and facilitator training
• Effi ciency – set up in minutes • Variety – with at least six ways to play the game, keeping it fresh, relevant and engaging
• Flexibility and time-effi ciency – play for between 20 and 90 minutes
• Repeatable solution – use little and often to reinforce learning and aid retention
• Use learning that sticks – combining
peer-assisted learning with engaging play, psychological safety and public commitment means learners are more likely to adapt new behaviours
• Consistency – peers will develop a common understanding of how to tackle issues
• Increased communication and collaboration because players appreciate and learn from the opinions and experiences of others. So did WWYD meet the challenge set by Adient? The answer is a resounding yes! In fact, feedback was so positive that we decided to launch to the wider market. It’s now being used by a variety of organisations in the UK and the US to develop their managers, identify gaps in skills and knowledge, and assess behaviours as part of a selection process, including with potential managers and graduate trainees. n
To fi nd out more about What Would You Do? email
ricky.muddimer@
thinkingfocus.com or visit us and play the game at Stand C100 at the World of Learning conference.
*Survey by YouGov and MHR
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