For conference delegates only. To book your place, visit the Delegate Information Point
Day 2 Wednesday 17 October P3 09:10 – 10:05
Platinum sessions (for Platinum delegates only) P4
Creating a great customer experience for learning
Dave Buglass, Director, Claymore People Consulting and Former Head of Learning, Talent and Recruitment, Tesco Bank
Room 2
09:15 – 09:45 Delegate registration (tea & coffee) 10:10 – 10:15 Chair’s opening: Robin Hoyle
B1 10:20 – 11:00 Keynote address (for all delegates):
Motivating people to learn Asma Shah, Founder & Chief Executive Offi cer, You Make It
B2 11:10 – 11:50
All delegates choose between the following three sessions: 11:15 – 11:55
B3
How social learning technology is shaping line manager culture
• Get started: design it yourself (DIY) • Get going: fl exible roll-out that involves the business
• Get smarter: evaluate and measure for business impact
Wendy Pickford, Global Director, Leader & Enterprise Development, AstraZeneca
Spencer Holt, Director in Global Leader & Enterprise Development, AstraZeneca
Room 1 Room 2 Lunch is being served between 12:00 – 13:30 Time to explore the exhibition! B5 13:40 – 14:15 Panel discussion – new roles and skills for learning teams
Chair: Robin Hoyle, Author of Informal Learning for Organisations Andy Lancaster, Head of Learning and Development Content, CIPD Lorna Leeson, Consultant, Coach and Founder, Little Tent Dave Buglass, Director, Claymore People Consulting and Former Head of Learning, Talent and Recruitment, Tesco Bank
B6 14:20 – 15:00
All delegates choose between the following two sessions: 14:25 – 15:05
B7
How to get what you want: working with stakeholders and the business
• Tips and tricks to engage with the business and other stakeholders • Building a strategy for success on each project and initiative • Avoiding the pitfalls
Catherine Pinchen, Head of Strategy and Capability for Global Learning & Development, PwC
Room 1 B8 15:10 – 15:40 Closing keynote (for all delegates):
Fighting fatigue: what can L&D do to energise employees around learning? Robin Hoyle, Author of Informal Learning for Organisations
Room 1 Learning Magazine | 31
What’s new and innovative in digital learning technology that’s worth looking at – and why?
• What innovations in learning really matter? • What and who is genuinely exciting and changing the game in digital learning?
• How can you manage the risk of innovation successfully? David Perring, Head of Research, Fosway Group
Room 2 Room 1
Understanding employees as customers of learning: experiments in engagement
• Gathering insights and unlocking data • What motivates and demotivates employees to learn?
• From insights to action, how we’re engaging our learners
Tim Drewitt, Learning Partner, Quantum (Global Data Science Practice) Aviva
B4 11:30 – 12:10
How to facilitate and curate learning in organisations
• How taking a curation approach to learning design can help people be better at their jobs
• A practitioner’s journey of implementing something quite different
• Using curation for knowledge-sharing across the business
Mike Shaw, Head of Learning and Development, Mitie Group
Room 1 Post-conference Video Session
Measures to show business impact and that L&D is adding value
Post-event
Room 1
Room 3
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