26 Clitheroe Advertis e r& ^m e s , Thursday, May 21st, 2009 H t I i >


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SHE'S certainly not Nurse Gladys Emmanuel, even though she drives a Morris Minor and started out as a front-line nurse. But one thing's for sure. Val Carman's


team of district nurses in Burnley, Pendle and the Kibble Valley are definitely “Open All Hours”. Just like the corner shop run by Ronnie Barker's “Arkwright” and David Jason’s


“ Granville in the classic TV series, the district nursing service is always there to do the business. Along with the Out Of Hour's team,


the local district nurses provide a 24-hour service, which runs seven days a week, 365 days a year. Arkwright would be jeal­ ous! In all, NHS East Lancashire's Commu­


nity Health Services arm is responsible for running 329 neighbourhood nurses who work in team's across Burnley, Pen­ dle and the Kibble Valley, plus Hyndburn and Rossendale. Val, who is Nursing and Service Provi­


sion Director, is responsible for more than 2,000 community-based health staff in East Lancashire, and says: ”Our teams are pivotal in supplying front-line servic­ es either in people's homes or in their community. "Our district nurses and out-of-hour's


staff support patients, carers and their families and help in keeping people out of hospital and in their own home. It's par­ ticularly important for patients with complex needs or difficult conditions to


be cared for where they want to be. Peo­ ple do better in the comfort of their own home, with family and friends around them, bur staff play their part in making this possible and I'm very proud of them and what they do. "It's not always acknowledged, but we


are 'Open All Hours' and get on with the tasks in hand without fuss, flashing lights or fanfare. “It'sironic that Town a Morris Minor


and started out as a front-line nurse. I love the characters in the TV series, but like Nurse Gladys'Emmanuel, I'd defi­ nitely put my foot down if I caught sight of Arkwrightl"


TRUSTY AID: Above, Val Carman with her Morris Minor and (right) . Nurse Gladys with Arkwright and


Granville in TV's “Open All Hours".


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IT.'S^always nicelto^ get a pat on the back.', H


- And that's been the M


overwhelming resp­ onse o f ; i p a t i e n t s, towards both front­ line health,profes-' sionals and behind-, the-scenes' staff who^ help make .the: sys-^ tern work.


' In all, nearly.1,000,


compliments were: received by NHS East


itancashire', overlay recent 12-month peri:: cd .-A n dio f , those, around 97 per cent related to the com­ munity nursing and serviced provision: side.


, (Director Val Car-: man is delighted. She: said: ."This is a real- feather in the cap for.


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!our service. It's fan­ tastic to feel appreci-: ated. it's not just a; thank-you i’to :( our front-line:staff but: also to all those who work out of the lime-, light, sorting out the


(essential administra- ition:and providing vital back-up support and help.'


- w e Jo f fe r i^T h a tv In - itself is: important to maintainrstandards and quality care.*^


: - ."But the main thing is that patients-are giving us feed-back about the;services


heroes in the frontline


TV viewers may be used to watching those flashmg-hght, life^ir-death hospi­ tal dramas that are so popular. But down at grass roots level in the


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Kibble Valley, there's a team of 'unsung heroes' quietly going about their health duties on the home front, 24 hours a


“C'-V !>''*'>■“ - “*'" "^'Zi~-tu^ '“i - ~t-


( n 0 day. NHS East Lancashire's team of Dis- ,


tnct Nurses are certainly m the front-, line of community health provision for hundreds of home-based patients., And without fuss, fanfare or flashmg


lights, the teams who work out of Glitheroe and Whalley aim to keep


■ those patients where they want to be - in their own homes and out of hospital. To help achieve this 'care in the com­


munity' approach. Modern Matron Frances Jones gives her teams the sup­ port they need to fulfil their rola,, , She says; "We know from expenence


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that people want to avoid hospital if, they can and remain in the comfort of their own home environment, surround­ ed by a network of friends and relations


. to help them get through. “Our team of district nurses are there


to look after people in their own homis and provide housebound patients with the back-up they need. Their everyday work may not have the limelight of the TV hospital dramas, but we like to


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think the results are every bit ^ dra­ matic for the individuab involved. “One of our mam roles is to promote


supported independence for oim patienw in the towns and villages of the Kibble


Valley,'With the emphasis on keeping people at home. It can be demanding but it's very rewarding work and we know it IS appreciated by so many peo­ ple and them families and fnends." The range of community health


duties and services provided by the Val­ ley's 'unsung heroes' is considerable, ranging from post-operative patients who need home care after bemg released ■. from hospital, right through to looking after patients who have palliative con­ ditions and needs. Recently, NHS East Lancashire, the


primary care community health provider for the area, has set up a


wound care service and a phlebotemy service to help ease the work load for the teams. But the Valley's Distnct Nurses


still look after the more complex wound conditions, blood investigation work and the all-round attention required hy a home-hased patient.


. As Frances Jones adds: "The ultunate •


aim is to free upasmuchtimeforthe dEtrict nurse with the patient, which is better for everyone." ................... In all, NHS East Lancashire has a


dozen Modern Matrons leading teams throughout the boroughs of Ribhle Val-, ley, Hyndburn, Burnley, Pendle and


Rossendale. Jane Tancock, Service Delivery Man­


ager for the teams, says: "It's rewarding to know what they achieve in the front line, there m people's homes, which so often is the patient's preferred place of


FRONTLINE TROOPS: Modern Matron Frances Jones (third from left) and the two Ribble Valley teams of .. Distnct Nurses.


"It's quite demandmg with the remit


of 24-hour cover across a population of nearly 400,000 but we have no waiting lists and we work closely with our part­ ner organisations to try to tailor our


service to the individual needs of every


patient. "We can't wave magic wands but


what IS nice is the feedback and the sat­ isfaction of knowing that the teams do


their best for the patient concerned, puttmg them at the centre of their care. . . without any flashing lights or high drama if at all possible. That's what we want to avoid."


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vww.clitheroeadvertlser.co.uk Ciitheroe 'Advertiser &Times, Thursday, May 21 s t, 2009 27 E a s t L a n c a s h i r e WIS


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