REs3ri*sfcS3E
ja W a B t ta a S IW ^ " ----------------------------------------------- mem t\jtr * t t ^ P I T ^ ’S f l4 F $ S ble from those helplines,
ie clock. tggestion from the DAS keeping with the spiri^ o f ,
hould anybne’coinplain . sence of another, suggest night for those who do not' ith whom to share the hoi-.
1 consideration on all parts ■ lay to achieving peace and
which is not up to acceptable standards
Y O U s h o u l d n o t l e t r e t a i l e r s c o m p la in , W h e r e t o g e t h e lp " .,- get away with' giving you a 4 ° ??”suJn®
mean deal during the run-up to Christmas, says John Bridgeman, Director General
of Fair Trading. * I t is easy to,be fobbed off. with
> • '
s were featured originally' eing replaced by puzzles. and, finally, by corny, jokes,
n has speeded up the man- rackers, but all snaps are r hand.
intain in Finsbury Square, •e crackers were first made, ;es the life of the inventor •, Tom Smith.
1 Group Ltd. continues to Company is now based in
He wants as many people as rs;
possible to get this booklet and find out where they stand with poor service/ A If you know your, rights, you are
excuses when shop's are rea lly * busy and people are rushing to L s tock up for Christmas. F o r a* quiet life, many people just put.up with second-rate goods and; ser- * vices rather than stand up for their rights and complain. ,
, ^ Bad service and faulty goods will
continue as long as we are prepared to put up with them, says Mr Bridgeman. One of the biggest areas of com
plaint to trading standards officers all around the country, concerns the buying and hiring of televisions, radios, video equipment and other electrical goods. ■* Around 70,000 complaints a year
from this sector may be the tip of the iceberg because it is not known how many people cannot be both
ered.to complain, or do not know, where to get redress. In recent years, .Mr Bridgeman's
kill
Jiake very suitable materi- his purpose. , les have a seasonal quality hem, especially the bright- . ured red and green ones, our own candle displays on • with the candle and other ions set in an oasis. Deco can include sprigs of holly , artificial or dried flowers
|b odd ribbon. Assembled ’ Tthe base of the candle so lasis and saucer are con- they look professional and ve, as well as attractive.* In ; • displays, do not overlook 'ulness of pine cones, grass-' e branches and even drift*
ie careful about-lighting,' 5 though.
Neverjight.thems are part of an inflammable/,
ice decoration or display* o ori lose your-Christmas tree.-,
are. Natural trees are'love-' :ourse, but unless you are ireful, even if the roots have , en disturbed, the needles
art to drop as soon as the air of the home touches,, Artificial trees last for ever tain their built-in good.;
^ear after festive year, t of dressing the. house . ;s dressing the festive, table.. e, unless it is just'you arid artner, go for paper tatjle- nd napkins. Make a colour- trepiece either with candles,; .., • a combination of both arid ‘ able will set the scene for the . est Christmas dinner ever.
5 r.
office has sent out more than three million free copies of "A Buyer's Guide - Your legal lights, How to
~rc ’ jg v . bi h .£2
They’re pens Jim, but not as we know them
MAKE writing those Christmas thank you letters fun with the most technically advanced pen in the world - or perhaps the universe -
it’s not just a scribble moment; it’s
a total penmanship experience! . : * • i..;* : . f The Fisher Bullet Space Pen can do things
no ordinary pen can do and now comes in five great new colour lacquer finishes - Blueberry Blue, Purple Passion, Red Cherry, Orange , Slush and Lime Green - that just get the writ- ingflowing.
‘ . Selected by NASA, after two years of test
ing, the Fisher Space Pen has been used by astronauts on all US missions into space.
As a result, the pen has some remarkable
attributes. • I t writes underwater and through water
• in extreme weather conditions • on greasy, dirty surfaces • at any angle
• • ori x-ray and camera film *
• on latex without tearing • in zero gravity •
Design Details
The Fisher Bullet Space Pen has been designed to be compact, functional and fash ionable arid is on show in the New York Museum of Modern Art as an outstanding
example of industrial design. A perfectly formed 3.7 inches when closed, .the Fisher Bullet Space extends to 5.3 inches
when open. In addition to the five new lacquer colours,
the Fisher Bullet Space Pen is also available in classic Chrome and Matt Black.
Technical Bit
The Fisher Bullet Space Pen has a special pressurised replaceable refill that continuous ly feeds ink to the tungsten carbide ball, allowing the user to write at any angle, even upside down. The new visco-elastic ink devel oped for the space pen is in a hermetically sealed and pressurised reservoir and writes three times longer that a standard ball point
cartridge. Ink Info
we have watches,
clocks and
jewellery for christmas
To go with the new colour pens are some real ly funky ink refills ^ blue, black, red, green, burgundy, purple, brown; turquoise, silver, gold and... invisible (glows in the darkl) ; :
The Fisher Bullet Space Pen is approx £17,- £21 (RRP) and is available in-WHSmith, Gadgetshop, Selfridges and House of* Fraser.
ACE BEDS N.W. Telephone: 0128? 60318V
. Futon Bunks:,/, & Mattresses
£199; Occasional
‘ Solid Pine Doui w Bed & Mai
7 ; £ 3 ft Quality Divan
'3ft Spindle Bunk; i Beds & Mattresses
|mjfro
£135T' iii stock
V ’*''Vs /'Futon Sofas
ireatfdr.kids J45; a lw ay s t o n s
:astle street, 1 2 0 0 4 2 2 1 2 7
R E ! Am- m
j v Ur.
fiWehaveSO MUCHto I'c'staff are thereto holj ?©ba*ckatftem,'ani
4 'f';??£i cevenoffdr^^ '
3-5 Jiitle'Street, Nclsnn Open Mnmlnv In Snlurtlny
Open!) MU'! or visil-iis <ii) y iv w .'jni'lifiilsnorthwDsl (;ii nit
lu ii'iil IIS fit: miolHMls 'k . i/n lc umim i s p o n s o r e d b y w » " s - O ' r trA'l * LV-i# zjtzibj'- J
QUALITY CARPETS AND FLOORING, OVER 500 ROLLS INSTOCK
Also at Unit 22 Highfield Trading Estate, Chorley. Telephone: 01257 263211 I ‘ ' ] n n q J w) ^ 3
O v er 50 D e p a r t m e n t s in N E
ft. O u r p o lite a nd frien d ly, V
.smile and if you smiley Tf^aTiyfke^niwill^
%x 1-
MASSIVE SELECTION OF BEDS • ALL IN STOCK
I ‘ I/11 v ‘ > , ) < ' SEE IT, LIKE IT, TAKE IT AWAY!
THE BIGGEST CARPET CENTRE IN THE NORTH WEST NATURALS ; CORSA * NOW £5.50
1
SEE RUKE IT, TAKE IT AWAY ' . ^ J We lust beat It easllyltll [sq y d , '
° N L V r £ I , V - r ■ ^ -* *■ ^ -*ausqyd
sELECTioiT ■„.,. :
STAIN FREE TW .
* > 'SUITABLE AN YW H ER E • FELT B A C K > / , a- -
F R O M n S I W e . - - ^VeT'.' A/v \- r ONIJI v *•* w ONLY, V ^ ~ --------- *>
- HEAVY DOMESTIC 4M WIDE ' ‘DEIST > Guaranteed , mandedurara with their UBionntee. t
11^ brand now S l lm W ^ tw h jn d lx ^ new SM ondi and then b no gwanteo w orth your peace of mind?" I!-.-. ‘<jy i ’" > A M ’ *'
‘i nsuiv t y l i , -Onbydy '■''nS^MMOROOtdpubSe^TtdsnwwwBwrwe;. awayV' - ! '' 7'! * ^ r' Is it w
,L', 7 '*A competitor has been known to buy Sflentnlght beds and wltee, , x here they have been...............—...... - J V V W1
I *14^ V v u I %
5 v Cij* 1 P ' ► * V "* H y ! ■* • > g r a p p p b DOMESTIC & CONTRACT ■ K Est. 1946
HUGE SELECTION OF SUITES IN STOCK NOW FOR CHRISTMAS DELIVERY
MASSIVE CARPET1 SELECTION
PET
1000’S OF COLOURS AND STYLES TO CHOOSE FROM
l0NJ r
HUGE SELECTION OF BEDS
THE BIGGEST SELECTION THE BIGGEST
FROM AS LITRE AS £39.00
MILLIONS IN STOCK • TO TAKE AWAY I;
Official Stockist
r , ,
MORRIS UVING/DINING SAVE OVER 60%
FURNITURE CENTRE AT QUIGLEYS HE BIG
THE PRESTON CARPET, BED & G
EST IN HE NRIH O
on much firmer, ground when :it comes to complaining.
' , /-'’ With the confidence in knowing
what you are entitled to, you stand,, a far better chance, of getting: a result and much less chance of being
put off. , Mr Bridgeman is amazed at how few people know of the extra rights they get when they buy something costing more than £100 and pay by
credit card. Many Christmas presents will
cost over £100 and if you pay with a credit card and something-goes wrong you have an equal claim with the credit card issuer...
- I f the supplier goes out of busi
ness, or the present is faulty, you can claim your money back from the credit card company. : If you do pay by credit, make sure you know how much interest
. you arc paying back. Compare the APRs (annual per
centage rate of charge) of different credit deals. Store cards often have high APRs compared with credit cards.
I f anofferisforinterest-freeTcred-
it; check that the amount to be paid * back eacH.time multiplied by the
! asking price. The Office of .Fair Trading's
buyer's guide provides invaluable help to Christmas shoppers. - v . I t explains that all goodsbought
from shops must be: • Of satisfactory quality. ;
• Fit for the purpose.. , . ■ / / • As described.
■ I t advises consumers with a prob lem to tell the seller as soon as possi
ble. If you cannot visit them in per
son, ring them up - and take a note of the name of the person you speak
to.
I f you leave it too long to com plain, you will lose the right to a
refund. The law says that as long as you
have not accepted the goods, you can reject them. If you keep them, without com
plaint, after you have had a reason able time to examine them, legally you have accepted them.
So speed in rejecting^goods is
vital. Once you have accepted the goods, you lose the right to a ; refund and you will only be enti tled to have the fault put right. If a shop tells you to contact the
number of payments matches the sjj0p no|. y je manufacturer.
manufacturer, you are being fobbed off because your contract is with the
You should also know how to take
a complaint further and the buyer's guide sets out the various options if
v.you fail to get satisfaction from the
. shop. * • P u t the complaint in writing. If •the shop is part of a chain, contact the head office. • Trading standards depart
ments, run by local authorities,, can advise you and sometimes help you deal with your complaint. • If a company belongs to a trade
association, there may be a code of practice with an arbitration scheme. So if you are buying a television from a member of R E TRA (the Radio, Electrical and Television Association), you have extra protec
tion because although the code of practice is not legally binding, it sets
out guidelines for shops. • Some services, such as banks,
insurance and estate agents, have an ombudsman who will look at your
complaint if you fail to get satisfac- z a-
tion. i ' • Ultimately, you can take the .- retailer to the small claims court if * your claim is below £3,000. The procedure is fairly cheap and
easy. ' Mr Bridgeman says it cannot .be
emphasised too much that con- . sumers must take a lot of care with
- their Christmas shopping. * He has long been campaigning for
stronger powers to deal with persis- tent rogue traders. ' "The current law, Part I I I of the
Fa ir Trading Act, badly needs reforming; it is complex, ineffective • and slow and I need new powers to issue orders against' traders who rip off consumers," he says. ’. "If thatfails, I want to be able to. ask the courts to impose fines or a
ban. “Until I get these powers from :
Government, consumers need to stick to their guns and ensure that unscrupulous business and out-and- out rogues are not enjoying a good • Christmas at their expense." • A buyer's guide is available free
of charge, from the Office of Fair Trading, at PO Box 172, East Mole-' sey, KT8 OXW, or by ringing tel. 0181957 5058
' On any suite from our Showroom VISIT EASTHAMS FACTORY SHOP Re-located to Clayton Business Park
When we supply quality suites in leather & fabric below normal retail costs
(Made by ex C.D. Pierce Craftsmen) i 1 A 1 5 \ 1 •> 4s- i i t ,*bT h j * H, f, r h v t ' - .ft-t „ i. rf iy
*’• * - ______*
>. r .... —.... i ,.
Unit 4 Petre Road, Clayton Business Park, Claytorvle-Moors. Accnngton
Tel: (01254) 398041 Fax 01254 386443 '
s New.2003stocks arriving''•'7.
OrdersbeingtakenforNew'Year Recoverin^^Re-yphosteringiy
t T O R E
iii
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36
