Advertising Feature
How Contact Centres Are Solving FM’s Workforce Crisis
At Lemon Contact Centre, we understand the immense pressures facing the Facilities Management (FM) industry today. With skills shortages, high staff turnover, and ever-increasing operational demands, FM teams are being stretched to their limits. The challenge of finding and retaining qualified engineers and support staff is becoming more acute, making it harder than ever to maintain the high standards clients expect.
We believe that contact centres have a vital role to play in easing this workforce crisis, with Lemon’s bureau, or shared, service providing 24/7/365 customer service support from as little as 90p per hour.
By acting as the first point of contact, our customer service team helps reduce the burden on FM staff in several important ways. We provide 24/7 call answering and email handling, ensuring that your enquiry, whether urgent or routine, is handled promptly, even during peak times or outside of normal working hours. This means FM teams can focus on their core tasks with the knowledge that their customers are well taken care of, no matter the time of day.
lemoncontactcentre.co.uk
Our skilled agents use real conversations to triage
issues emergencies effectively, and routine
distinguishing between requests
with ease.
With real-time access to asset information and integration with CAFM systems, Lemon’s contact centre team can support customers to meet their SLAs, acting as a true extension of your Facilities Management business.
As the FM industry continues to face workforce shortages, we are confident that contact centres like ours will become even more essential. By partnering with Lemon Contact Centre, FM providers can not only navigate the current skills crisis but also build a more resilient, responsive, and sustainable operation for the future. Speak with our team to discover how Lemon’s outsourced contact centre services, including call answering and email management, can effectively and efficiently support your business and its customers.
0800 612 7595
zest@no-sour-business.co.uk fmuk 19
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44
