AI in FM
In reality, AI can be introduced incrementally and integrated with existing systems - designed to complement, not replace human teams - by automating repetitive, data-heavy tasks and freeing people up to focus on higher value work.
Data privacy and compliance are also understandably areas of concern when handling visual data. For this reason, AI systems must embed privacy by design through features like data anonymisation, face blurring and strict access controls that support safety and efficiency without compromising dignity or compliance. That said, facilities management teams must communicate clearly and ensure transparency around when, where and why video data is being used to protect individual privacy.
Even the humble meeting room is being reimagined. AI can monitor traffic and usage and release no-show bookings to make better use of limited space and provide employees with the facilities they need. Likewise, it can detect the number of people present within a room and automate environmental controls like temperature and airflow based on those figures.
Facilities Management Of The Future
Facilities management will continue to evolve as AI-powered technologies become more deeply embedded into our buildings, moving from static operations to adaptive systems that respond to shifting patterns and usage.
With smarter resource allocation, predictive maintenance and real-time
optimisation, facilities management teams will be
better equipped than ever to meet the fluctuating demands of a hybrid workforce, turning what was an area of unpredictability into opportunity.
Beyond
these
From Security To Strategy applications, AI-powered
video
analytics
is
expanding beyond traditional security functions. In an industrial setting, it can be used to detect hazards, monitor high-risk areas, manage traffic flow and help ensure PPE compliance. These insights can help inform facilities managers on how best to plan out and organise a space.
Despite growing adoption, misconceptions about AI in facilities management persist. For some, it still feels too complex and expensive. For 17%3
one of the biggest blockers. Others believe it requires new infrastructure or is only suitable for smart buildings.
1:
https://www.ons.gov.uk/employmentandlabourmarket/peopleinwork/employmentandemployeetypes/articles/whoarethehybridworkers/2024-11-11 2:
https://www.advanced-workplace.com/hybrid-working-strategy/awa-hybrid-working-index-4 3:
https://www.sfg20.co.uk/e-guides/the-state-of-facilities-management-report-2025
fmuk 13 , resistance to changing the status quo is
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