Contents In this issue 8
EHMA 8 Looking ahead
Panos Almyrantis, president, European Hotel Managers Association (EHMA), looks at shaping the future of hospitality with EHMA’s vision and expansive impact.
Business management & development 11 Suitably iconic
Preferred Hotels & Resorts
12 From flight centre to suite splendour
Rejecting the dreary clichés of airport hotels, a new generation of properties is offering a range of sophisticated services. But beyond the bright colours and comfy sofas, what can guests expect as they check in before their check in? And how do hotel executives develop alluring new spaces – while preserving the useful features that made airside properties popular?
16 12 4
Andrea Valentino talks to Karen Gilbride, a VP at Atwell Suites, to learn more.
15 An enduring legacy of hospitality reigns supreme Indian Hotels Company Limited
Technology 16 Non-negotiables in the digital age
In the business world, the term corporate social responsibility (CSR) has been widely practiced. However, its close relative corporate digital responsibility (CDR) is a relatively new term. So, just what is CDR ask University of Houston’s Agnes DeFranco and Minwoo Lee.
On page 19 Celebrating 100 issues of HMI.
Sustainability 35 The revolution is here Sustainability is transforming the hospitality sector, challenging hotel owners and operators to integrate
Hotel Management International /
www.hmi-online.com
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