Operations
Celebrating hospitality’s finest As autumn arrives, bringing with it a season of transformation and reflection, HOSPA
CEO Jane Pendlebury looks at how the organisation is gearing up for one of the most significant events in the hospitality calendar: HOSPACE 2024.
et to take place on 14 November at the Royal Lancaster, London, HOSPA 2024 promises to be an inspiring convergence of industry insights, technological advancements and networking opportunities, with people from all areas of the industry represented and contributing. This year, our keynote speakers include economist Thomas Pugh, renowned for his insightful analysis of global financial trends, and Neal Stone, the design leadership strategist behind British Airways’ world-first flatbed in business class. Furthermore, Kate Nicholls, chief executive of UKHospitality, will also grace the stage, offering us some fascinating insights on the current state of the industry, calling on her unparalleled expertise. The conference will delve into a variety of crucial topics, focusing on the most pressing matters set to affect us in the coming months and
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years. Financial insights from HotStats and BDO will shed light on the current economic climate, while breakout workshops will focus on a broad mix of subjects, including enhancing guest services through technology, travel technology, financial management and more. A dedicated People Panel will also discuss innovative staffing solutions and how to go about building a strong workplace culture – something that’s essential for navigating the ongoing challenges in recruitment and retention within the industry.
Cybersecurity and automation will also be key topics, where we’ll be exploring how to streamline the guest journey and drive revenue through automation – something that’s a particularly pertinent subject as the industry continues to evolve in the digital age and AI develops at an astonishing rate.
Hotel Management International /
www.hmi-online.com
HOSPA
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