Contents
development experts Willemijn Geels of InterContinental, Francesco Cefalu of Mandarin Oriental and Jan Hazelton of Kerzner about the market segments and regions that offer the best prospects for new luxury hotel projects.
21 A legacy, re-imagined in New Delhi
Indian Hotels Company Limited In this issue 12
8 News & numbers The headlines and vital stats impacting the industry.
10 Data reservations: No vacancies
The past year has been an interesting one, with leisure travel demand softening but business demand improving. With the purse strings expected to be tighter, the guest segment is expected to change according to STR’s latest Independent Hotel Show report.
11 Jetting into 2024
As the year draws to a close, president of EHMA Panos Almyrantis shares his update on the association and gives his expectations for the industry in the year ahead.
Big interview 12 Great expectations With a ten-year career at IHG Hotels & Resorts, Phoebe Galbraith speaks to Joanna Kurowska, vice-president and managing director, UK and Ireland, to find out how her time and experience in hospitality has shaped her as a hotelier as well as her expectations for the industry.
Regional focus 15 Bagpipes, brews and bonnie views Scotland’s capital is a world class destination for tourists,
Hotel Management International /
www.hmi-online.com 5
with Edinburgh recognised as Europe’s leading sustainable destination for 2023 by the World Travel Awards. Its unique cultural heritage, famous Christmas markets and Scotland’s financial hub means it is no surprise it welcomed 1.8 million overseas visitors in 2022. Phoebe Galbraith hears from Andrew McPherson, general manager at The Balmoral, and experts across the industry to find out what makes Edinburgh such a globally renowned destination.
Business management & development 18 A wealth of knowledge The luxury hotel sector is driven by increasing global wealth, and analysis suggests a rising number of high- net-worth guests could fuel new development. Jim Banks talks to
22 Elegantly tailored Elegant Hotel Collection
23 Trend watch 2024
Andreas Scriven, head of hospitality and leisure at Deloitte UK, explains why confidence in the hotel industry is high with investment and M&A on the agenda for 2024.
Technology 25 The future of European hospitality The landscape of hospitality has been in constant flux since its post- pandemic recovery. Particularly in Europe, the industry continues to grapple with the challenges of staffing, emerging technologies and cybersecurity. HFTP COO Carson Booth discusses how to address these concerns. Meanwhile Yiannis Denaxas, HFTP competition winner and global hospitality business graduate student, describes how Web3 will shape online reviews and ultimately transform trust in hospitality.
27 A high return on experience Agilsys
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