From the editor
A renewed optimism
On the web...
Keep up with the latest developments across the hospitality industry by visiting
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Hotel Management International Winter 2023
Editorial Editor Phoebe Galbraith
phoebe.galbraith@
progressivemediainternational.com Sub-editor Ellys Woodhouse Production manager Dave Stanford Group art director Henrik Williams Designer Martin Faulkner Head of content Jake Sharp
Commercial Client services executive Ruchita Marwaha
Publication manager David Chai
david.chai@
progressivemediainternational.com Managing director William Crocker
Hotel Management International (USPS 6243) is published quarterly by Progressive Media International, which is a member of the Audit Bureau of Circulations, and is an offi cial publication of the European Hotel Managers Association.
Registered in England No 06212740. ISSN 2041-2452 © 2023
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopying or otherwise, without prior permission of the publisher and copyright owner. While every effort has been made to ensure the accuracy of the information in this publication, the publisher accepts no responsibility for errors or omissions. The products and services advertised are those of individual authors and are not necessarily endorsed by or connected with the publisher. The opinions expressed in the articles within this publication are those of individual authors and not necessarily those of the publisher.
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ith the year drawing to a close, the hospitality industry has enjoyed a strong summer with international tourist arrivals to Europe only 3.2% below 2019 levels. This rebound is thanks to resilient intra- European travel and an influx of American tourism, fuelling and benefiting from the growing demand for southern European and Mediterranean destinations. However, despite increased inflation, cost of living and significant geopolitical challenges, the industry is confident for a full recovery – in fact 2023 is expected to achieve 91% of pre-pandemic international arrivals and further forecasts predict Europe will reach 2019 numbers by 2024, a whole year earlier than anticipated. With the industry on track for recovery, hotels are still struggling to recruit the staff they need and attract young people to the life of a hotelier. With staffing shortages remaining a major issue for hotels since the pandemic, we investigate on page 41 to learn how hotels are working to attract more people to the industry. As technology continues to evolve, it’s no surprise that hotels are implementing new gadgets and gizmos into their spa and wellness offerings. From cryotherapy to multi-sensory experiences, we hear how hotels are stepping up their wellness to new technological heights on page 46. And finally as environmental concerns grow in importance within all industries and sectors, food wastage remains a major emergency facing the planet. With thousands of tonnes of food being cooked and served every year, some hotels are stepping up to cut the amount of food wasted every year and even introducing new ways to use leftover food. We find out more on page 52. As the hotel industry works to a full recovery, the future looks promising. I hope you enjoy the latest edition of Hotel Management International and I wish you a happy holiday season.
W Phoebe Galbraith, editor
On the cover: The Balmoral, Rocco Forte Hotels, Edinburgh Below: Conrad Koh Samui
UK £109 EU €170 US $222 RoW $227 UK £173 EU €268 US $353 RoW $361
Hotel Management International /
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