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spectre has stalked hospitality: staffing shortages. The statistics, if nothing else, are stark. According to a recent study by Lightspeed, to give one example, 43% of British hospitality insiders report that they’re operating with fewer workers than they need – a figure that rises to over half across the North Sea in Germany. If anything, meanwhile, the situation across the Atlantic is even worse.
As the American Hotel and Lodging Association warned in June, 82% of industry leaders are struggling to fill vacancies, with a hapless quarter actually seeing service drop as a result. Nor are these travails limited to particular departments. Though
Since the pandemic, hotels have struggled to recruit the staff they need, with competition from other sectors rising all the time. No wonder so many operators are moving towards more holistic recruitment programmes, offering a range of appealing benefits for apprentices. Young people, for their part, are at the centres of these developments. Andrea Valentino investigates, hearing from Anjana Raza, head of social responsibility at the Sustainable Hospitality Alliance.
many managers are finding it hard to hire housekeepers and other cleaners, waiters, receptionists and chefs are all in short supply too. Once you add the burden of retention, with turnover in some places as high as 74%, it can almost become hard to fathom how industry hiring managers get up in the morning. At any rate, this turmoil raises an obvious question. Why, when there were 146,000 hospitality vacancies in the UK alone at the start of 2023, are workers staying away, or else leaving the sector at the earliest opportunity? In truth, there are a range of potential reasons, from pay and conditions to simply managing human capital in an increasingly volatile business environment. But any analysis must
tomorrow
Hotel Management International /
www.hmi-online.com
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