Operations
The annual conference to unite the industry
Name: HOSPACE 2023 Location: Royal Lancaster hotel, London, UK Date: 16 November Web:
www.hospace.org Report: Review
HOSPA president Harry Murray MBE shared insights into the exponential growth of global tourism, reiterating the timeless truth that “people are the heartbeat of the sector”. Inspiring the next generation of talent remains a focal point for the UK hospitality industry, and Murray’s words resonated with a shared commitment to nurturing the future leaders of the field.
Above: HOSPA’s CEO Jane Pendlebury and president Harry Murray.
Right: HOSPACE 2023 conference host Peter Hancock on stage.
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n 16 November, HOSPA hosted its annual HOSPACE conference, uniting the industry and offering expert insight on the challenges and opportunities facing hospitality. This year, the event surpassed previous attendance records and delivered expert content to more than 600 leading industry professionals, enabling the exploration of pressing challenges and exciting opportunities that are shaping the future of hospitality. The Royal Lancaster, London, was the chosen venue, playing host to a diverse array of panel discussions, workshops and invaluable networking opportunities. This year offered a high calibre of contributors, featuring key industry voices such as Kate Nicholls OBE, CEO of UK Hospitality. Alongside Nicholls were a range of other business leaders such as Joanne Taylor-Stagg from The Athenaeum, who emphasised the importance of learning and development opportunities during a leaders panel, which was moderated by industry stalwart Robin Sheppard of Bespoke Hotels. On this panel, ESG took centre stage, highlighting that sustainability does not have to come at a cost and can help attract new customers.
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How long until AI gets a personality? It comes as no surprise that AI was a key theme on the day, with the panel discussion titled ‘Preparing for the impact of AI on the hospitality industry’ stirring considerable interest among delegates. Experts Gavin Allison from Lore Group and Adrian Bingham from Leonardo were moderated by Carson Booth of HFTP, and explored the latest AI developments within hospitality, highlighting the importance of initiating the AI journey early for future benefits.
Bingham summarised the guests’ perspective nicely by remarking: “Guests don’t tend to care
Hotel Management International /
www.hmi-online.com
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