News & numbers “This collaboration between EV Connect and Marriott marks a major advancement of the EV
market’s expansion, and it has significant implications for the hospitality sector as a whole.” Ram Ambatipudi, SVP, business development, EV Connect
ISHC celebrates 35 years of hospitality
The International Society of Hospitality Consultants (ISHC) recently marked its 35th anniversary. The celebration will occur during ISHC’s 2023 annual conference at the Park Hyatt in Washington, DC. Themed “Charting the Future of Hospitality,” this event will explore industry trends, technological advancements, and personal
Meliá PRO reports growth in 2022 and delivers an optimistic outlook for
business travel Meliá PRO, the professional channel of Meliá Hotels International, has reported growth in 2022, with a healthy 67% increase in its business segment. In addition, this positive trajectory for growth continues into 2023, and the company anticipates that the business travel sector will reach historic performance levels seen in 2019. On a worldwide scale, data from the ‘2023 SAP Concur Global Business Travelers Report’ also suggests that corporate trips across Europe are now poised to surge by 25.3% compared with 2022. Furthermore, a survey that was conducted by meetings, events, and hospitality technology provider Cvent indicates that a significant majority of corporate travel managers expect a substantial uptick in their organisations’ business travel volumes. Additionally, forecasts from the Global Business Travel Association suggest that business trips are rebounding at a faster pace than originally anticipated, with global business travel spending projected to return to pre-pandemic levels by 2024. Meliá is preparing for the new season by promoting business travel through its Meliá PRO Business Traveller: Benefits & Rewards programme. This initiative is designed to offer exclusive rates with discounts of up to 20%, catering to the needs of business travellers while providing a range of advantages during their stays. Moreover, it allows them to accumulate MeliáRewards points that can be redeemed for leisure travel, enhancing the overall travel experience for corporate clients.
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growth in the dynamic professional landscape. The organisation has instituted prestigious awards to recognise industry leaders. Notable among these are the Pioneer Award, the Young Leader Award, and the Lori Raleigh Award for Emerging Excellence in Hospitality Consulting, all symbolising outstanding contributions to
the field. The Rising Star Awards for the Caribbean and Asia-Pacific regions acknowledge emerging talents. ISHC also runs the Celebrating Diversity Scholarship Program, which enables two deserving students to attend the NYU International Hospitality Industry Investment Conference.
IHG Hotels & Resorts unveils enhanced digital booking experience for guests
IHG Hotels & Resorts is ushering in a new era of guest convenience with its upgraded digital booking platform. This transformation, made possible by harnessing the capabilities of cloud-based technology, looks to update the hospitality sector by providing a more intelligent, efficient and personalised booking experience for guests.
This enhanced booking system empowers guests to take control of their stays, IHG states, by allowing them to select specific room attributes that match their preferences. Whether it’s a desire for a higher floor or a room with picturesque views, guests can customise their accommodations. IHG is offering a variety of stay enhancements, including elite-qualifying bonus points through IHG One Rewards, Food & Beverage credits, access to exclusive lounges, welcome
amenities in their rooms and pre-paid parking, all integrated into the booking process. Currently, more than 5,000 hotels within IHG’s portfolio offer this personalised experience, and the company has plans to expand this feature to more than 100 additional hotels by the end of 2023. George Turner, chief commercial & technology Officer at IHG Hotels & Resorts, emphasised the significance of this tech, stating: “The innovative technology driving this level of customisation for IHG’s guests has allowed us to completely reimagine the booking experience, offering greater choice through platform convenience. By leveraging the company’s next-gen cloud solutions, we are setting a new standard in the industry, ensuring guests have the power to curate their perfect stay with ease.”
Europe’s tourism recovery continues despite economic challenges
Despite economic headwinds, Europe’s tourism industry continues to rebound, with arrivals nearly 95% of 2019 levels. A quarter of destinations reporting data have already surpassed pre-pandemic levels. These figures come from the ‘European
Tourism: Trends & Prospects’ report for Q2 of 2023, providing in-depth analysis of the latest tourism trends and macroeconomic developments in the region.
Miguel Sanz, president of ETC, stated: “It is encouraging to witness the robust
recovery of international tourist arrivals in the first half of 2023. European destinations must now prepare to manage the increased demand and the return of travellers effectively. Tourism strategies should embrace the concept of travel dispersal, enabling destinations to address overcrowding while spreading the benefits of tourism to less-visited areas. Tourism can and should be a catalyst for social, economic, and sustainable progress.”
Hotel Management International /
www.hmi-online.com
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