Contents 28 26 The future of AI
implementation in hotels In the ever-evolving landscape of the hospitality industry, technological advancements are shaping the way hotels operate and cater to their guests. AI, once confined to the realms of science fiction, is now playing a pivotal role in revolutionising various aspects of the hotel business. From enhancing guest experiences to optimising operations and even influencing hotel design, AI is breathing new life into the traditional hotel IT environment.
27 Personalised guest experiences are the key to beating inflation Agilsys
Food & beverage 28 Down to a tea
Afternoon tea has become synonymous with luxury hotels, offering guests the opportunity to dine and enjoy dainty sandwiches, scones and sweet treats alongside a nice cup of tea. Famously introduced and made popular during the 19th century, hotels are keeping the tradition alive and reinventing it as they go. Phoebe Galbraith speaks to Malcolm Maitland-Walker, Thames Foyer manager at the Savoy and Hayley Baker, director of food and beverage at Langham hotel to find out more.
33 Shaping the future of food service Barilla
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35 Four decades of HoReCa excellence Tecnoinox
36 Reduce plastic waste Meiko
Operations 37 Hotel boutique
The past few years have seen the rise of shoppable hotel brands, but what exactly is on offer? Mae Losasso catches up with EDITION’s Josh Fluhr, senior vice president and global managing director, and Sarah Rayner, vice president, operations & culture to find out more.
40 The secret to successful marketing partnerships Jane Pendlebury, CEO of HOSPA, and Abbie-Jaye Wilson, managing director
of Pic PR, discuss their successful long-time collaboration, sharing insights on efficient and productive management of such relationships.
Spa & wellness 42 Rediscover the land of nod Sleep is an essential part of our well- being and shapes our experiences the next day. While providing a place to rest is the business of hotels, many are now prioritising sleep, through the design of their bedrooms and tailor- made spa treatments. Brooke Theis speaks Laurent Ebzant at Park Hyatt New York, Karen Smith at Six Senses Ibiza and Yanni Frivaldo at Silversands Grenada to find out how hotels are prioritising slumber.
47 Customised technology for wellness areas Kemitron
Design 48 All aboard
Sustainable travel is more popular than ever – and nowhere is that reflected more clearly than the revival in train travel. With new journeys starting everywhere from Vietnam to Istanbul, luxury railways offer discerning passengers a chance to enjoy the glamour of yesteryear, something only possible with thoughtful design and careful use of archive materials. Andrea Valentino learns more by talking to insiders across this booming sector.
42 Hotel Management International /
www.hmi-online.com
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