Operations
Unleashing the power of AI in hospitality
It seems that AI will be making its way into everyone’s lives one way or another, if it hasn’t already. With potential to automate operational and administrative tasks, the technology could spell big changes for many sectors. Jane Pendlebury, CEO of HOSPA, an organisation formed to bring together professionals involved in all things commercial within the hospitality industry in the UK, explores how the technology can enhance customer experience and satisfaction in the cruise sector.
in London. The topic of the discussion was the rise of the digital worker and its implications for the hospitality sector. The conversation centred around the transformative potential of AI and how it is reshaping the landscape of our industry. With machine learning and – now more than ever – AI being a buzzword across every industry, we are faced with both a challenge and an opportunity – and on its current trajectory, AI is here to stay, so why not use this to our advantage?
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t HOSPA, we recently had the pleasure of hosting a thought-provoking panel discussion at a prominent hospitality event
The changing landscape of hospitality The hospitality industry has always been driven by human interaction, personalised service and creating memorable guest experiences. However, in recent years, we have witnessed a significant shift in the industry’s landscape with the advent of new technologies. The rise of the digital worker, powered by AI, has opened up exciting possibilities for revolutionising the way we operate, serve our guests, and stay competitive in an evolving digital world. Any technology capable of automating mundane back-office tasks in order to free up staff to interact with guests has to represent a positive
Hotel Management International /
www.hmi-online.com
Monkey Business Images/
Shutterstock.com
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