Here are just some of the comments received which help to demonstrate why Balmoral Pharmacy were such worthy winners of this award.
“ A pharmacy at the heart of its community.
When I visit Balmoral, I know I am going to receive personal service and professional advice. Always willing to go the extra mile. Having two young boys, we have always felt comfortable seeking advice with Balmoral Pharmacy when a GP has been unavailable. The team at Balmoral Pharmacy knows everyone by name, are always welcoming and a pleasure to talk to.”
David Moore “ My father has relied on the Balmoral
Pharmacy led by Gerry. One example of the trust Daddy has with the team being, when his blood pressure would be tested by the health centre it would read sky high. I would then take him to the pharmacy and get them to test and the pressure would be normal. We would then deliver the results back to the Health Centre. That’s what I call trust in an excellent service. Thank you all so much.”
Esther Martin “ Gerry, who owns and manages
Balmoral Pharmacy, has been doing so for 20 years. It’s such an important part of the Balmoral community. The service provided by Gerry and all the staff is extremely efficient. The staff are all so friendly, caring, supportive and go out of their way to make sure they get things right first time, every time. The pharmacy also provides an excellent consultation service for minor ailments and a vaccination service which all contribute to the overall efforts in trying to decrease demand on general practice and the emergency departments. There’s a great warmth when you walk into the pharmacy and you know you’re among friends who are caring and professional.”
Robert Sowney
“ “ “ We’ve needed the support of our
pharmacy a lot over the last year or so and the team at Balmoral are always ready to help and support us. When we’ve had setbacks with our GPs or needed a bit of extra help ‘while I’m here’, the team always finds a way to help us get one step closer to where we need to be.”
Jennifer Haith “ We’ve been using Balmoral Pharmacy
for over 13 years now. They are our go-to pharmacy for helpful advice, useful services and prescriptions. Gerry has been of real support and has fantastic knowledge when issues of supply shortages or potential contradictions with other drugs have arisen. He’s often better aware of issues than the GP. He and the team are always friendly, however busy they are. We drive past two other pharmacies because we so value the person-focussed and trustworthy service Balmoral has given over the years.”
Sally Crompton “ The team are the most caring and efficient
group. Gerry goes way beyond his duties to care and he provides an excellent level of service. He is especially caring towards the elderly and gives each individual patient his time and expertise to try and reassure and solve any issues that they have. His whole team is absolutely amazing and are pillars of the community.”
Jim Lavery
The team in this pharmacy is amazing.
They have supported my son through his recovery from a bone marrow transplant, going above and beyond to make sure that everything is right for him. They have suggested alternatives for medicines he is struggling to take so it has the least possible impact on him. I have seen the team helping out in the community too, even helping out when there was a road traffic collision near the pharmacy.”
Paul Fleming
“ Gerry and Balmoral Pharmacy have
replaced my GP as my local, personal, family healthcare provider. All the staff are warm, friendly and helpful. Gerry knows my family and their wide ranging health needs. He understands the sensitivities of their individual needs. He is supporting my son, a young autistic adult, as his independence grows and he learns to manage his own prescriptions and health needs. Gerry and his team continue to demonstrate daily the real value of local, family healthcare and for that, they deserve this award.”
Catherine Camplisson Could you be the
2027 winner of the Pharmacy in Focus Customer Award?
Find out how to be in the running on page 46
Gerry is a kind and empathetic listener.
He’s a really genuine guy who goes out of his way for me as a customer, to find exactly what I need. I’m often in the pharmacy and it’s clear to see that he treats his staff with the same kindness and trust. It’s a joy to be served by happy staff, and a pharmacist who just loves his job and the people around him.”
Siobhan Hunter
pharmacyinfocus.co.uk 11
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