PRIVATE SERVICES: THE FUTURE OF COMMUNITY PHARMACY IN SCOTLAND
With rising operational pressures, squeezed margins and a funding framework that continues to challenge even the most resilient businesses, pharmacies are being forced to rethink how they operate and where they can deliver greater value.
O
ne route forward is becoming increasingly clear: private clinical services. Whether it is ear health,
weight management or clinical assessments, private services are emerging as a lifeline not just for financial sustainability, but for reinvigorating the role of pharmacy at the heart of the healthcare system.
From Idea to Income: Creating Real Impact Pharmacies in Scotland are perfectly placed to deliver localised, accessible private healthcare. When delivered well, these services build long- term loyalty, attract footfall and open new, sustainable revenue streams.
However, success requires planning. Clarity on pricing, patient communication, team training and tech that supports accurate record-keeping and care continuity are key. Successfully implementing private services also means getting buy-in from the whole team - ensuring that everyone understands the ‘why’ as well as the ‘how’.
The Scottish Pharmacy Retail and Trade Shows: Your Roadmap to Success Despite growing interest, launching private services can still feel daunting for many teams. What service should you start with? What’s the clinical governance process? How do you train your team? What systems or software do you need?
That’s where the Scottish Pharmacy Retail Show and Scottish Pharmacy Trade Show come in. Taking place 16–17 September 2025 at the Inchyra Grange Hotel in Falkirk, these back-to-back events offer a unique platform for pharmacy teams to explore private services in depth and so much more. It’s a great opportunity to meet exhibitors with ready-to-deploy service solutions, attend training sessions on upselling, marketing, clinical delivery, and watch live demos on services like wax removal and cholesterol testing.
Whether you’re a pharmacist, technician, dispenser, counter assistant, owner or trainee - these events are a great opportunity to explore private services in the context of your own pharmacy, with input from organisations who understand the landscape here in Scotland.
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