SWITCHING MADE EASIER FIVE THINGS THAT WILL HELP A
SUCCESSFUL TAXI SYSTEM SWITCHOVER
From trying to get approval for a move to automation in the first place to wor- rying about the implications it’ll have for your business, switching to a new taxi booking and dispatch system is not without its complications.
Here are some guidelines to help you achieve a smoother process towards going live. Whether that’s choosing a team member who’s technically-mind- ed or embracing the procedure from the start, there are many ways to make the transition less hassle.
Below, find five essential tips to help you to achieve a successful transition to becoming fully operational with an automated solution.
WORK WITH YOUR PROVIDER ON A TIMEFRAME TO SUIT YOU
This has to work for you, your team and your business. Don’t pressure yourself to be live in a timeframe that isn’t going to be easily achievable. Build in space to get set up so that you can allow for busy periods, such as the holidays, your annual planning sessions, or times when you’ll have a lot of annual leave happening, for example over the sum- mer months.
Making sure that you have the right team members available and enough time on your schedule are the best ways to ensure you go live smoothly. That way, your new system will be set up before the next time it gets really busy – and you’ll be primed to take full ad- vantage.
DESIGNATE A ‘SUPERUSER’ FOR SETUP AND TRAINING
This person will be your secret weapon. Iden- tify one staff member, if not more, who is good with technology to complete tasks the provider asks of them and to show others in the office how to use the system.
Having this ‘superuser’ is key to being able to not only have an in-depth knowledge of your new system, but this person will also play a crucial role in ensuring that other staff members get up to speed – fast.
It’s important that the right person gets the job; someone who can commit to taking on
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the project. They need to give it at least a couple of hours every day for eight to 12 weeks.
Next, getting to grips with staff training is also vital for a smooth set-up, because your team will be your biggest cheerleaders for a new system once they understand its advan- tages. Giving appropriate training to all members of the team, from drivers to tele- phonists and managers, will help them get to grips with the new system and allow them to see how much it’s going to benefit the com- pany.
USE SUPPORT STAFF ALONG WITH YOUR ‘SUPERUSER’
As stated, one of your secret weapons is your ‘superuser’. That person is empowered in your company so that they can easily share their knowledge and expertise with ev- eryone else.
However in the early days of going live, they may still come up against some challenges, which is where it is vital that the provider’s support team is on hand constantly to offer help and advice.
During the transition phase, there can be small issues that crop up. These may be sim- ple things that your ‘superuser’ can easily fix, or work on with the help of the support team. It’s also a good idea to develop a plan for what to do during a night shift when your ‘superuser’ may be off duty.
The important thing is to keep a calm head and logically work through the problem, whatever it is. Doing this will further improve your understanding of the system, and in most cases, these are likely to be one-off is- sues that only appear during the initial pe- riod of going live.
Once you’re up and running, you will find that any problems work their way out of the system very quickly.
EMBRACE THE PROCESS
You will have to accept that you may not be up and going immediately. This is a process that takes time.
Time to migrate depends on a variety of fac- tors, from the size of your business to the system from which you are switching over.. A smaller company can make the move
faster than a much larger one – but everyone is different and the system should be de- signed with that in mind. Plus, your provider should be with you every step of the way for any questions you might have.
When companies look at cutting out what doesn’t work efficiently, there might be some short-term pain. But that means that they’ll be ready to face the future in the best possi- ble shape.
KNOW WHAT YOU WANT TO ACHIEVE
You may want one or a variety of outcomes: more time for further business development (or yourself), more money, less stress, or a smoother operation in general. This is all possible.
Automation is a process which will make your business more efficient. You will be set up with driver apps, passenger apps and au- tomated call answering. Through the process of learning how to use these, you can max- imise your return from them.
Being able to get hands-on with these new tools for your company will show precisely what is possible and will help to shape the future of your business – the way you want it.
You will be able to do more with the resources you have.
Automation gives you extra time, and with that added time - you can be productive!
Article supplied by iCabbi
www.icabbi.com For further info contact
marketing@icabbi.com
MAY 2019
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