to ensure equity of access needed to be found and found quickly, In Health Education England we used our own knowledge mobilisation techniques to pull together a commu- nity of practice, and to negotiate with suppliers to open up password-free access to a range of high-quality digital resources. This community of practice enabled representatives from the library and knowledge services supporting the Nightingale Hospitals to share and learn from one another. They all con- tinued to deliver library services to their own Trusts but came together to work as a community of practice to support the Nightingale hospitals.
Interior of a Nightingale Hospital.
The first service to be set-up was the London Nightingale supported and led by Helen Alper: As the first Nightingale to open, the team at Barts Health undertook a lot of the preparatory work. It was diffi- cult to find out who the key contacts were and not always easy to see who to approach and involve. However, Helen persevered, and this ground-breaking work and learning benefitted others in our community of practice. Different members of the library team worked on different aspects.
Johanna Van Ochten, Library Oper- ations Manager arranged IP address access with the suppliers and created posters and promotional material. Adam Tocock created a weekly bul- letin on Covid-related guidance and research as well as weekly email alerts on “staff wellbeing” and “Covid-19 and TB”. He also created a staff wellbeing section on the microsite with daily updates.
Sarah O’Reilly created a microsite for the Nightingale London. Using her specialist skills to understand the user journey, Sarah created a site with a clear interface, which allowed users to easily view a bespoke range of resourc- es. The microsite was created in 10 days using the SpringShare content manage- ment platform Libguides. The template used was then shared with the libraries supporting Nightingales in other parts of the country.
NHS Nightingale North West sup- ported and led by Steve Glover: The NHS Nightingale NW is based at the conference centre at Manchester
September 2021
Central. The Nightingale NW was to take “Step down” patients. These were patients who were recovering from Covid-19, were five days post-Intensive Care and without the need to be ventilated.
As a library service we supported the Night- ingale staff by providing and promoting some key online resources. These included BMJ Best Practice, key Oxford Handbooks, the Royal Marsden Manual Online and some critical care journals. The use of these resources spiked during this period. “We were able to learn from the experiences of colleagues, particularly in London and Manchester who had been exploring uncharted territory. The great thing was that these pioneers had already explored the landscape, and while there may not have been a detailed roadmap, we had a much better idea of where we ideally headed” – John Loy
NHS Nightingale Hospital Birming- ham supported and led by Richard Parker:
NHS Nightingale Birmingham was con- structed inside the National Exhibition Centre. Richard Parker, the Knowledge Manager at University Hospitals Birming- ham NHS Foundation Trust, remained onsite in the Trust as most of the library team were redeployed or working from home. Being onsite, Richard could more easily track down the key people involved with the Nightingale project. The first meeting of the community of practice enabled Richard to pull together a plan and share that with colleagues working from home. A website was set up and the barriers of OpenAthens logins were over- come, using the IP addresses of the Trust computers in the Nightingale. The Library
and its resources were embedded into inductions for Nightingale staff and point of care tools were linked into the patient management system.
Bristol Nightingale supported and led by John Loy:
As was often the case, the Bristol Nightin- gale was constructed within a conference centre, in this instance located on the edge of the city within the campus of the University of the West of England. It was clear that a physical library was never going to be a requirement, and e-resources were the way to go. The team decided to focus on the Covid-related resources that Health Education England had negotiated password-free access to, and which all staff could easily access full-text content. Any other content needed could then be provided by the library team. A tailored Libguide, using the template from Barts was created to promote resources which were password-free with contact details for the Library and Knowledge Service at North Bristol Trust; all of which saved much time and effort. We proactively pre- sented the Libguide to the Executive team “This is what London did and it seemed to go well for them, would you like a version for Bristol?” Unsurprisingly it was wel- comed with open arms.
Harrogate Nightingale supported and led by a partnership between Paul Twiddy, and Helen Weir: The Harrogate Nightingale Hospital is located at the conference centre Harrogate. The plan was for this to be a facility for level 3 intubated patients, with potential for up to 300 patients.
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