IN DEPTH
A Nightingale sang: knowledge mobilisation in action
Library and knowledge specialists were among the many NHS staff to use their expertise in the fight against the Covid pandemic. Here Sue Robertson, John Loy, Helen Alper, Steve Glover and Paul Twiddy reveal how knowledge and information services were mobilised in the early days of the pandemic to ensure additional support for staff drafted into the seven Nightingale Hospitals that were created across England.
IN the fast-changing situation caused by the pandemic, the need for relia- ble, accessible, current information to support the NHS workforce had never been more important. With the establishment of the Nightingale hospitals NHS knowledge and library services (KLS) rose to the challenge of providing that information, creating a supportive professional network to share best practice and ensure the very best knowledge support was available to a developing healthcare workforce.
Seven Nightingale hospitals were set up in total, each with different operational under- standings and ways of working. Healthcare staff working in the Nightingale hospitals were drawn from a number of different organisations. This included healthcare staff from a number of different Trusts, staff returning to the workplace or recruited via an agency, staff from dental practices, vets, care homes, even airline cabin and ground crew.
This would be challenge enough in itself, but the obvious solution of extending NHS OpenAthens access to Nightingale staff quickly proved unworkable due to issues of authentication and access to such a varied and complex workforce. Alternative ways
38 INFORMATION PROFESSIONAL
Sue Robertson (
sue.robertson@
hee.nhs.uk, @sueK4H), Knowledge and Library Services Development Lead, Health Education England.
John Loy (
john.loy@nbt.nhs.uk @BristleBoy), Library & Knowledge Services Manager, North Bristol NHS Trust.
Steve Glover (
Steve.glover@
mft.nhs.uk), Head of Library Services, Manchester University NHS Foundation Trust.
Helen Alper (
helen.alper1@
nhs.net), Associate Director of Knowledge Services, Barts Health NHS Trust
Paul Twiddy (
paul.twiddy@
nhs.net), Library & Information Service Manager, The Leeds Teaching Hospitals NHS Trust.
September 2021
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