INTERVIEW
Knowledge Management – opportunities, challenges and KM chartership
As the Knowledge Management profession prepares for its biggest challenges, one of the sector’s pioneers, Hank Malik, sees KM chartership as a much-needed evolution.
THE discipline of Knowledge Man- agement is facing both exciting new opportunities and a number of dan- gerous challenges, according to Hank Malik, a globally recognised Knowledge Management Lead, Specialist Consult- ant speaker, and author. Hank, whose career has included some of the largest management consultancies and IT firms, enrolled on CILIP’s KM Char- tership programme when he returned home recently after eight years, work- ing in the Middle East. He had hoped to be in the first cohort of the programme but had to wait until his role as KM lead for Petroleum Development Oman came to a natural conclusion: “The KM Chartership programme has a number of different elements that need to be lined up – ducks in a row – and it was quite a challenge to do that. When my role in Oman ended, that was the perfect time to reflect on achievements and challenges.”
Why KM?
Hank’s route to KM started in learning and development. After university he worked for a big American IT company, Control Data Corporation, which had created one of the earliest eLearning platforms called Plato. “Later whilst working for Lotus I went to a conference in Boston and met the creator of Lotus Notes, called Ray Ozzie. Ray said
16 INFORMATION PROFESSIONAL
Rob Mackinlay (@cilip_reporter2,
rob.mackinlay@
cilip.org.uk) is Senior Reporter, Information Professional.
he had got the inspiration for Lotus Notes from Plato, so a nice career connection there! Lotus Notes was one of the earliest software solutions for KM. It was the first killer app for KM. A breakthrough, and way ahead of its time; a collaborative early web- based platform.”
His experience of collaborative technology and early Groupware with its foundations in learning technology, helped to shape a foundation for his concept of Knowl- edge Management. “I think there’s a flow between the first bedrock of interactive learning, Plato, and the creation of Notes as a platform. And I see Notes as the founding tool of KM software.
“So I arrived in KM from a learning background, not documents, information
September 2021
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