Be calm and collected - don’t shout and avoid delivering your communication when you are angry
5. DEALING WITH CHALLENGING ENCOUNTERS
Some examples of challenging communication encounters include: • The angry person • The know-all • The insulting person • The rude recipient • The demotivated person • The uncooperative person • The reticent recipient • The persistent person
No matter what form of
communication being used you need to be prepared to deal with any, or all of the above, whenever they pop up.
6. PERSONALITY AND COMMUNICATION STYLES
Tone
When it comes to your delivery tone, it is important to avoid monotony as it creates a sense of disinterest in the topic. Instead, your tone should change according to the context of the communication to capture the attention of your audience. This ensures that a large portion of what you said was taken in by the audience.
Pace
The speed of your communication tells others a lot. Speaking slowly and clearly communicates thoughtfulness which implies that you want others to hear and understand your message. Speaking fast communicates that you are excited, encouraging your audience to be interested in the topic
Enunciation
Arguably this is the hardest verbal communication skill to master. To ensure that the listener clearly understands your message, you need to ensure that you are speaking clearly making communications easier as a clear pronunciation of the words makes it easily understood by the audience.
7. GET RID OF DISTRACTIONS
Be intentional about putting away things that can rob your conversation of the level of value it deserves. Turning off your mobile phone, closing your tablet or computer, taking the earpiece(s) off your head are ways to do this. Not only can you not give mindful attention to the communication with other things vying for your mind’s attention, but these distractions also actually demonstrate to others that they are not important enough to have a meaningful conversation with you.
at hand. When working on how to pace your communication it is often helpful to have a listener that you can observe in order to change your pace accordingly to their reactions.
Emotions
Similar to your tone, emotions are an amazingly effective form of communication. It is important that you show emotions but without getting emotional. If you can control your emotions, you will be an extremely effective communicator.
On the positive side, there are benefits when you put away anything that can intrude upon your interaction with others. Benefits include: • Being able to converse in a more meaningful way.
• Showing mutual respect, which has a strong probability of elevating your relationship.
• Increasing the chances of actually getting something accomplished.
• You are able to better focus on each other and upon the topic or agenda.
8. FEEDBACK TO YOUR COMMUNICATION
The final part of your communication strategy is to invite and get feedback. This happens when the recipient lets you, the sender know that they have received and understood your message.
Recipients of messages are likely to provide feedback on how they have understood the messages through both verbal and non-verbal reactions. Effective communicators pay close attention to this feedback as it is the only way to assess whether the message has been received and understood as intended.
Bear in mind that the extent and form of feedback will vary with the communication channel. Feedback during a face-to-face or telephone conversation will be immediate, whilst feedback to messages conveyed via text or the internet will be indirect and may be delayed.
The Report • June 2022 • Issue 100 | 117
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