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AIRLINE NEWS LHR passport queues ‘need addressing’, insist airlines
Airlines have challenged the UK government to address rising passport control queues, as figures show passengers at London Heathrow Airport were left waiting for up to two-and-a-half hours in July. Data obtained by Virgin Atlantic reveals
that the UK Border Force’s obligation to process at least 95% of non-European Economic Area passengers within 45 minutes was met once in July. Tim Alderslade, CEO of trade body
Airlines UK, whose members include British Airways, easyJet, Thomas Cook Airlines, Ryanair and Virgin Atlantic told TRBusiness: “Passport control is for the majority of tourists and business visitors their first experience of the UK. However, for too many unacceptable queueing times are making this experience a negative one. “Of course ensuring a safe and secure
border is the number one priority, but this should not mean a worsening level of service, or two-and-a-half hour queues.
“What we need from government is better long term planning to ensure sufficient resources are available as passenger numbers continue to rise, coupled with a smarter and more efficient border with increased use of established technology like ePassport gates.” The UK Home Office says it has deployed
a further 200 staff at LHR this summer. A spokesperson said: “The vast majority
of people who arrive at Heathrow get through the border within our
LCC traffic growth on Seoul Incheon radar
Incheon International Airport Corporation (IIAC) has told TRBusiness it is planning further measures to leverage commercial spending from low-cost carrier passengers. In an exclusive interview, IIAC Executive
Director of Concessions Development Group Chang-Kyu Kim confirms that over 27% of the Asia hub’s total aviation traffic was accounted for by LCCs last year (turn to page 19 for the full story). “Considering LCC’s potential growth,
Incheon Airport is planning on developing more effective operational tactics aimed at LCCs, and as a long term goal, IIAC is considering a low-cost terminal as one possible option,” said Kim. “For now, Incheon Airport duty free
locates last-minute shops near gates assigned to LCCs. Product categories
served in last-minute shops are designed to suit [the] characteristics of LCC customers (nationality, age and average spending) to maximise customer satisfaction and duty free sales.” Total pax at Incheon climbed by 7.5%
to reach 62.2m in 2017, with the new Terminal 2 raising capacity by 18 million and accounting for approximately 26% of total airport passengers. SkyTeam Alliance partners’ Korean Air,
Air France KLM and Delta Airlines have shifted their operations from Terminal 1 to the new Terminal 2. “If the remaining year maintains
passenger growth [at the] rate observed year-to-date, Incheon would record passenger traffic of 68m,” reveals Kim. “The capacity aim is to process passenger traffic of 130m by 2030.”
ANA begins Tokyo
2020 marketing drive All Nippon Airways (ANA) is promoting Japan’s blossoming tourism potential via a new marketing and communication campaign. The Japanese airline is rolling out a
dedicated content platform dubbed ‘We Are Japan’ celebrating the country’s rich culture and heritage featuring pilot short- form content under the ‘We Are Japan’ banner is focused around seven pillars – Eat. Drink. See. Stay. Do. Discover. Go – and features spectacular photography, exclusive film and expert insight to foster a greater appreciation of Japanese culture. In the first six months of this year, foreign
visitor arrivals to Japan jumped by 15.6% to 15.9m, while Japanese overseas tourism grew by 4.2% to 8.8m.
service standards. “But we understand the frustration for
those who have experienced longer waits and remain fully committed to working with our partners to reduce waiting times as far as is possible. “At the same time, we will not
compromise essential checks we carry out at the border which keep our country safe.”
www.scorpioworldwide.com SEPTEMBER 2018 TRBUSINESS 11
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