HELPING THE INDUSTRY GROW - ESTABLISHED 1997 -
OCTOBER 2020
TRBusiness Volume 23, Issue 10 October 2020 Contents
TRSF: Digital at TRMarketplace.... 19 The maiden edition of the Travel Retail Sustainability Forum, an alliance between TRBusiness and Duty Free Innovation, takes place at the industry’s first digital networking forum, TRMarketplace.
China drives consumption ............ 21 As the revival in passenger traffic continues apace in China, the government is implementing intitiatives to drive spending on Hainan Island and elsewhere. Andrew Pentol reports.
Brexit: UK axes tax free sales...... 22 In a bombshell development, the UK government has announced it intends to end tax free sales (excluding liquor and tobacco) at UK airports at the end of the Brexit transition period. Luke Barras-Hill assesses the fallout.
Interview: Dag Rasmussen ......... 23 Lagardère Travel Retail Chairman and CEO Dag Rasmussen talks exclusively to Andrew Pentol about the travel retailer’s new LEAP forward transformation project.
JAPAN REPORT ...........................26-39
Retail treatment at Narita ............ 26 FaSoLa Duty Free Shops, the retail arm of NAA Retailing, is offering passengers a new shopping-by-appointment service. David Hayes reports.
Kansai stalls on tender results.... 30 Kansai International Airport has delayed announcing the outcome for 13 duty free boutique and shop tenders amid the Covid-19 crisis, David Hayes learns.
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L’Oréal takes beauty tech lead ..... 49 L’Oréal General Manager for Travel Retail Worldwide Vincent Boinay tells Charlotte Turner how sustainability remains integral to the group’s overriding ambition to create beauty which ‘moves the world’.
Shiseido ‘adapts to survive’ ........ 53 Putting in place a business continuity plan that prioritised the health and safety of employees was the first port of call for Shiseido Travel Retail after the Covid-19 outbreak.
Charlotte Turner finds out why China will be key to the beauty firm’s recovery.
ELC ‘stronger than ever’ ............. 56 The Estée Lauder Companies’ mission to create a cancer-free world has never been stronger, Charlotte Turner hears from Executive Chairman William P. Lauder.
OCTOBER 2020 BORDER STORES ........................ 40-43
Brexit: UK to end tax free sales in 2021
Japan’s Kansai Airport delays tender awards
China’s recovery continues as load factors increase
TIAT T2 Annex plans derailed ....... 37 Tokyo Haneda Airport reached a milestone in March with the opening of the TIAT T2 Annex, but plans to scale up capacity were disrupted by Covid-19. David Hayes provides an update.
Fighting for the borders ............... 40 ASUTIL has called on Brazil’s government to update allowances for Brazilians at border duty free shops in a bid to harmonise allowance regulations. Luke Barras-Hill reports.
INFLIGHT ......................................45-47
Home delivery for AirAsia ........... 45 AirAsia recently unveiled its new online shopping fascia: AirAsia Shop. Group Head of Ancillary Commercial Rose Lam tells Luke Barras-Hill why the ecommerce platform’s uprated functions mean
more choice for duty free shoppers. BEAUTY ........................................49-57
Lanson reinvents cuvées ............ 59 In a year marking its 260th anniversary, Maison Champagne Lanson discusses its scaled-up travel retail ambitions with Luke Barras-Hill.
Peuch & Besse eyes expansion .... 63 Peuch & Besses boasts a presence in airport, diplomatic duty free and border shops in around 40 countries and continues to explore opportunities in DF&TR despite Covid-19, writes Andrew Pentol.
TOBACCO ..................................... 65-66
Al Fakher builds brand equity ..... 65 Shisha and hookah tobacco company Al Fakher launched its new brand identity and elevated packaging earlier this year. Andrew Pentol finds out where the company goes next.
Counter Intelligence .....................69 A selection of support initiatives and products launched by brands.
People. ......................................... 72 Personnel moves in the market.
Now and Then. ..............................74 Luke Barras-Hill traces 20 years back, from then to now.
TRBUSINESS 17
Top 10 Operators grow sales +13% to $51bn in 2019
Latest updates
from inflight and border business
TRMarketplace:
DF&TR industry’s first digital forum
Dag Rasmussen Lagardère takes LEAP forward in Covid plans... p23 ALSO INSIDE
DUBAI AIRPORTS | LOTTE | SYDNEY AIRPORT | DUBAI DUTY FREE | PARIS GARE DU NORD | ACI | DFWC | ETRC | M1ND-SET | WILLIAM LAUDER | SHISEIDO TRAVEL RETAIL | L’ORÉAL | LANSON | AL FAKHER | PEOPLE NEWS | NOW & THEN
Plus THE TOP 10 INTERNATIONAL OPERATORS MAGAZINE 2020: 22ND EDITION Supporting education and medical rese
Supporting education and medical r Join us at
BCAcampaign.com #BC
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EPS LOGO IS SCALABLE ART. SMALLEST RECOMMENDED SIZ
WINE & SPIRITS ...........................59-63
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