HELPING THE INDUSTRY GROW - ESTABLISHED 1997 -
NOVEMBER 2020
TRBusiness Volume 23, Issue 11 November 2020 Contents
TRSF makes big statement ..........15 The much-anticipated maiden Travel Retail Sustainability Forum took place on 1 October during TRMarketplace, travel retail’s first digital networking forum.
S. Korea eyes ‘new normal’ ..........17 South Korea’s US$21 billion duty free industry is facing an uncertain future as Covid-19 travel restrictions continue to prevent regular traveller sales from restoring. David Hayes reports.
In review: TRMarketplace ............19 An action-packed week of insights and connections garnered rave reviews for TRMarketplace from across the duty free and travel retail industry. Luke Barras- Hill presents the highlights.
Travel Retail Awards 2020 .......... 21 The consumer- voted Travel Retail Awards went virtual this year to crown winners according to an inimitable set of criteria.
MIDDLE EAST & AFRICA 23-39
MEADFA stands tall .................... 23 Despite this year’s MEADFA Conference being cancelled, the association has a clear action plan as it continues to inform governments of the uniqueness of DF&TR. Andrew Pentol reports.
ME&A shopping trends ................ 25 Sixty-four percent of Int. travellers from the Middle East & Africa willing to fly again in the future after travel bans are lifted would spend less time at the airport than before the Covid-19 outbreak, research from m1nd-set indicates. Charlotte Turner investigates.
NOVEMBER 2020
DDF tracks the changes .............. 27 Dubai Duty Free Chief Operating Officer Ramesh Cidambi tells Charlotte Turner and Andrew Pentol that 2021 sales might only reach a third to a half of the US$2 billion haul registered in 2019.
Sub-Sahara ‘bright spot’ ..............31 Travel analytics firm ForwardKeys has downplayed suggestions of an immiment revival in Africa’s travel markets. Luke Barras-Hill studies the indicators.
The power of promotions ............ 32 Jordanian shisha brand Mazaya is embarking on a value-driven strategy. As Andrew Pentol hears, this accomodates reduced purchasing powers while still providing shoppers with access to the brand’s premium offerings.
Exclusive: Sountou Bousso ......... 34 Andrew Pentol interviews Sountou Bousso, newly appointed CEO for Lagardère Travel Retail Gabon and Senegal, on his plans to inject an ‘extraordinary’ African experience into the shopping journey.
Tourvest’s distribution gains ...... 36 While Covid-19 has dented Tourvest Retail Services’ inflight and ground store operations in Africa, the company’s alcohol distribution business is going from strength to strength. Andrew Pentol speaks to Tourvest Retail Services CEO Clive Jones.
Reimagining Africa TR ................. 38 Beauté Luxe Duty Free CEO David Dayan retains great faith in Africa’s potential, but believes the definition of ‘travel retail’ sales needs a rethink to capitalise on local, regional and continental demand.
CHILDREN’S MARKET 40-42
Playtime breeds opportunity ..... 40 The children’s market in travel retail has been blunted by 2020’s sombre climate, although lockdowns have meant more time at home for familes to the benefit of the category. Luke Barras-Hill reports.
Counter Intelligence .................... 43 A selection of support initiatives and products launched by brands.
People .......................................... 45 Personnel moves in the market.
Now and Then .............................. 46 Luke Barras-Hill traces 20 years back, from then to now.
TRBUSINESS 13
Travel Retail Sustainability Week announced
‘Playtime a new priority,’ says children’s market
TRMarketplace earns huge industry plaudits
Special report: Middle East & Africa view
Save tax free
petition gains momentum
Interview: Clive
Jones, Tourvest Retail Services
27 Sountou Bousso Lagardère strengthens foothold in West Africa... p34 ALSO INSIDE
DUBAI DUTY FREE | MEADFA PRESIDENT | BRITISH AIRWAYS | HEATHROW AIRPORT | SOUTH KOREA UPDATE | TRAVEL RETAIL AWARDS | BEAUTE LUXE MAZAYA | TRSF | COUNTER INTELLIGENCE | PEOPLE NEWS | NOW & THEN
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