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OPERATIONAL EXCELLENCE


Considering Quality Before Making


an Investment Q&A with Formation Healthcare executives examines an approach to managing risk in acquisitions


By Debbie Reslock I


n the post-acute space, there’s an evo- lution taking place of services and the residents being cared for, said Trissie


Farr, managing director of Formation Healthcare Group, a clinical consulting group that assesses and monitors quality and regulatory performance in senior housing. With the transformation in the post-acute environment, the inherent risk for these investments has increased. In an interview with Farr and Formation


Healthcare’s senior vice president of clinical informatics Jessica Curtis, they highlighted some considerations when contemplating a senior living asset as an investment.


How does Formation Healthcare assess potential investments, monitor portfolios, and capture and share benchmark data with clients? “Our value proposition includes conduct- ing comprehensive diligence for potential investments and a collaborative relation- ship with operators to provide oversight on behalf of the investors and relevant infor- mation resulting in proactive strategies for all stakeholders. As an advisory group, we utilize various systems, data analyses, onsite visits to properties, and the experience of our teams,” Farr said. “Our experience in the senior housing


environment for many years has provided the platform on which we built several pro- prietary database systems. CarePrepare™, developed in partnership with VisionLTC, allows us to assess a property’s clinical per- formance, identify strengths and weaknesses,


as well as benchmark against their com- petitors’ operations,” said Farr. “Sharing this information using data and narrative reports provides the ‘so what’s’ an investor and/or operator requires to understand performance and mitigate potential risks.”


Why is quality assurance so important in acquisitions? “Quality is measured in almost every in- dustry today. Since the care of patients and residents is the ultimate ‘product’ being of- fered in senior housing, the quality of that care should be the focus of this market as well,” said Farr. “It’s one of the most im- portant considerations in an acquisition and includes services being provided, customer and family satisfaction, survey and regula- tory compliance, and the reputation that a property may have.” “Should quality be challenged, com-


munities are exposed to the potential for complaints and subsequent survey scruti- ny,” Curtis said. “Whether it stems from a resident, family member, or staff complaint, a community risks negative publicity, reg- ulatory enforcements, and interruptions to their ability to deliver high-quality care. Any or all of these may contribute to financial risk and may compromise the investment.”


What are the financial risks for acquiring a community that is deficient? “Some risk is dependent on the investment’s location or on the types of services offered, such as whether operations are based on a clinical or hospitality model. But when a


48 SENIOR LIVING EXECUTIVE SEPTEMBER/OCTOBER 2018


community is cited for deficient practices, there can be fines or limits on admissions, both affecting occupancy and reputation. Of course, the worst-case scenario would be the revocation of a license and closing the doors, often as a result of quality care relat- ed issues,” Farr said. “When a property has experienced a negative survey history and reputational issues, staffing can also become a difficult challenge, including hiring and retaining strong leadership,” added Curtis.


Tips when expanding your portfolio by acquisition • “Understand the market where you’re looking to acquire, the operators avail- able in that market, and how they com- pare to the competition,” Curtis said.


• “Take advantage of available tools. Uti- lizing CarePrepare™ can help evaluate the actual and relative performance and risk of a property,” Curtis said.


• “Be proactive in analyzing your quality of care, regulatory compliance, associat- ed systems, and resulting trends so as to impact the best likelihood of success in securing a loan,” Farr said.


And finally, when evaluating underper- forming assets, look at all areas that can impact the investment. “It’s important to understand the potential for risk but also the upside opportunities. Identify strategies for improving a property’s success, both clinically and financially,” said Farr. “The balance between the two results in enhanc- ing care and improving value.”


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