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Sponsored by WORKFORCE DEVELOPMENT


Becoming The Next “Best Workplace In Aging Services”


Mark Woodka, CEO, OnShift


ed to showcasing the “Best Workplaces in Aging Services.” Overall, 50 senior care organizations were featured, including 30 senior living organizations. Lists like these can be a powerful recruit-


F


ment tool for the organization’s featured, giv- ing potential employees an inside look at the company’s values, perks, attitudes, and more. But to me what’s really fascinating about


this list is that the ratings were based on more than 162,000 employees who were randomly selected to complete a 54-ques- tion Trust Index™


survey. That’s right. 162,000 senior care employ-


ees felt so compelled about the organiza- tions they work for that they took the time to complete an extensive questionnaire. This is a testament to senior living and the incredible staff committed to caring for our residents each and every day. You’re probably wondering how you can


get your organization on this list next year. The place to start is by asking, does my organi- zation have a workplace culture worth talking about? Here are some simple strategies to give your employees something great to say:


Prioritize your employees’ work-life balance One of the common themes among the orga- nizations recognized on the Best Workplaces list was their commitment to work-life balance. Flexible schedules, job sharing, condensed work weeks, generous paid time off packages, and family leave packages were highlighted in many of the company profi les. For today’s workforce, work-life balance is


not a nice-to-have, it’s a must have. Simple things like working with your employees to


ortune magazine, in conjunction with Great Place to Work®


Institute, just published its fi rst ever list dedicat-


create consistent schedules based on their preferences, making it easy to request open shifts, and on-the-go schedule access can have a big infl uence on overall satisfaction and engagement. It’s also an impactful way to show em-


ployees you recognize what’s important to them. And the more you show your employ- ees you value them, the more they’ll value your organization.


Focus on the “extras” Each organization featured on the Best Workplace list was asked to highlight some of their great perks, many of which went well beyond the scope of traditional benefi ts such as health care and family leave. Peer recognition programs, staff appre-


ciation, and volunteer opportunities were just some of the ways these organizations engage staff . Simple perks like this can off er a welcomed reprieve to what can be a very demanding occupation, while also reminding employees their contributions at work matter. Employee perks that diff erentiate orga-


nizations are those that make an impact on an employee’s day-to-day life. Many hourly workers live paycheck to paycheck. Financial wellness programs and access to real-time pay are becoming more common- place both inside and outside the industry. Mobile fi nancial wellness apps, like OnShift Wallet, provide staff with access to earned but unpaid wages, all with no additional cost or liability on the employer’s part. It’s a no- risk way to diff erentiate your organization, attract employees, and show them you care.


Align your mission & employees Senior living is a mission-driven business. If you want to build a strong workforce, you need to look beyond skills and resumes.


24 SENIOR LIVING EXECUTIVE SEPTEMBER/OCTOBER 2018


If you don’t have a clearly defi ned mission


statement, get one. It defi nes who your orga- nization is, what it values, and what sets you apart from the competition. It can also be used as a guide for identifying the qualities your ide- al employees should share and demonstrate. Prioritizing these qualities when hiring and


aligning performance reviews to your mission can have a major impact on your overall cul- ture. This will go a long way in helping make your employees proud of your organization.


Listen & act on employee feedback If you surveyed your employees today on categories like atmosphere, rewards, pride, communication, and management, what would they say? If you don’t know, then you have to ask. Today’s employees have a voice and they


want their employer to hear it. Employee engagement software can help organizations keep a regular pulse on staff satisfaction, while also capturing employee concerns and feedback in real-time, so you can take the appropriate actions. At the end of the day, if your employees


believe your organization is a great work- place, that’s really all that matters.


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