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VOLUME 28, NUMBER 5


CONTENTS 8 TECH TAKES ON NEW ROLES


Technology was critical to engagement throughout the pandemic. And with innovations and new services, tech’s role is only getting stronger.


DEPARTMENTS


OPERATIONAL EXCE LLENCE


28 Need inspiration or information? Download a senior living podcast.


42 Encore.org's Eunice Lin Nichols on how intergen- erational programming is still thriving.


49 “Not Another Second” project brings moving and personal stories to the world.


MEMORY CARE


43 Thought Leader: Validation method pioneer Naomi Feil offers fascinating stories and insight.


7 EDITOR'S LETTER 45 EQUITY & INCLUSION


46 FROM THE EXECUTIVE DIRECTOR’S DESK


48 EXECUTIVE DIRECTOR QUICK TAKES


49 THE HEART OF SENIOR LIVING 52 ARGENTUM ADVOCATES 54 PEOPLE AND PLACES


Be sure to visit argentum.org and subscribe to receive Argentum Daily, our daily e-newsletter, for access to the latest news, research, and initiatives related to senior living.


CONNECT WITH ARGENTUM argentum.org/facebook


argentum.org/twitter argentum.org/linkedin argentum.org/instagram SEPTEMBER/OCTOBER 2021 ARGENTUM.ORG 5


16


MEET THE BEST OF THE BEST HONOREES


Powerful innovations, ideas that advance health—and some fun, too.


22 33


INSPIRATIONS FROM ACTIVITY DIRECTORS


Through the pandemic and beyond, they offer creative solutions.


PUTTING THE ENGAGEMENT BACK IN DINING


New dishes, new designs, and cultural connections bring excitement.


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