OPERATIONAL EXCELLENCE
New Ways to Turn the Table Into a Top Spot for Engagement
By Cynthia Bombach
Morrison Living offers a guide to team members so they can learn more about Jewish cultural foodways such as the Passover experience and understand how to honor and creatively celebrate holidays in communities.
F
ood has the power to bring people together like almost nothing else. Communities can harness that
power by offering exciting engagement opportunities that appeal to residents’ love of food. “There’s a huge social component to din-
ing that goes beyond the functional need for food,” says Arthur Silva, senior vice pres- ident for Sodexo Seniors North America. “It’s a way for residents to connect with family and friends.” That bond can be fostered in senior living
through well-designed spaces, interactive opportunities, and shared food traditions.
Rethinking dining spaces Restaurant-style dining is rapidly supplant- ing the cafeteria-style model of the past. While recent generations of residents wel- come the change, some are reluctant to give up the perception of greater choice offered by buffets. Communities are upgrading ven- ues that can satisfy both desires with and provide plenty of culinary options. Friendship Village of Schaumberg, Ill.,
recently completed a major revamping of its dining venue in the independent living neighborhood. Its former space, a cafeteria, was considered outdated both by residents and in comparison to other communities.
The space is now a cutting-edge full-ser-
vice restaurant called Mosaic. Its most out- standing feature is the fully open kitchen, situated in the center of the space. Diners can see their food being prepared and even chat with the chef. “It’s a complete transformation of what
they had before,” says Morrison Living’s Lisa Reid, who oversaw the project as gen- eral manager for dining services. Not only is the new restaurant visually
appealing, but it’s designed to be a social hub in the community. Diners enter through a gathering area before being seated by a hostess. They can also relax with a drink in
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