SEVEN SKILLS OF CRM - REVIEW


When errors occur in flight operations, consequences result in accidents, damage to humans, equipment, and aircraft. As equipment and systems have become increasingly reliable and redundancy built-in, the human factor and the human contribution to accidents have become more apparent.


Human error cannot be eliminated entirely. Complimenting a crew’s technical skills with non-technical skills to better manage the stress, risk and demands of their job, results in a safer operation and more efficient crew.


There are seven non-technical human factor skills that are critical components of “good CRM”.


• Communication • Leadership • Adaptability / Flexibility • Assertiveness • Situational Awareness • Decision Making • Mission Analysis


Communication: The ability to clearly and accurately send and receive information, instructions, or commands; and provide useful feedback.


Leadership: The ability to direct and coordinate the activities of crew members and to encourage the crew to work together as a team.


Adaptability/Flexibility: The ability to alter a course of action based on new information, maintain constructive behavior under pressure, and adapt to internal and external environmental changes.


Communication


Mission Analysis


Leadership


Decision Making


CRM Assertiveness


Situational Awareness


Adaptability/ Flexibility


Assertiveness: The willingness to actively participate, state, and maintain a position until convinced by the facts that other options are better.


Situational Awareness: The degree of accuracy by which one’s perception of the current environment mirrors reality.


Decision Making: The ability to choose a course of action using logical and sound judgment based on the available information.


Mission Analysis: The ability to develop short-term, long-term, and contingency plans and to coordinate, allocate, and monitor crew and aircraft resources.


CRM 2, TEM, Fatigue 6


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29