TRAINING
New training academy aims to ‘demystify drainage’ in the insurance claims industry
Drainage specialist Catalyst Services UK has marked its 10th anniversary by hosting a training day designed to demystify underground services for insurance claims professionals.
The company held the event at Oldham Athletic football ground in Greater Manchester so senior managers and their claims teams could see specialist technologies being demonstrated first hand.
The company used the event launch its new Catalyst Training Academy, which offers the insurance and property management industries bespoke courses on underground assets, including drainage systems.
Outcomes for insurance professionals include better understanding of drainage terminology, investigation techniques, drainage responsibilities, and drain repair techniques.
Since it was founded in 2014, Catalyst has grown into a market leading provider of specialist investigation, repair, and
12
renewal services for the insurance and property management sectors.
Key services include: drainage and off- mains drainage investigation, repairs and rehabilitation; leak detection; water supply pipe repair; and subsidence investigation and remediation.
The company operates a managed network of contractors, seeking to work with the best companies in each service sector.
Catalyst Managing Director Brad Jackson said: “Drainage services have been core to our offer from day one. The complexity of drainage systems is a perennial challenge for the insurance claims industry.
“Sharing our expertise with insurance and loss adjusting partners through our new Catalyst Training Academy will be an important way to demystify drainage systems and other underground assets.
“It equips claims professionals with the understanding they need to provide exceptional service to their customers, and the positive response from our guests
| January 2025 |
draintraderltd.com
on the day indicated they thought the same.”
The Catalyst Training Academy now offers tailored training programmes to help industry professionals understand the intricacies of below ground services, ultimately leading to better claims outcomes and improved customer satisfaction.
The training day brought together insurers and loss adjusters with Catalyst colleagues to observe five live demonstrations of below ground services, with an additional presentation detailing a sixth.
Attendees gained valuable insights into drainage systems, off-mains drainage, water supply investigations, pipe moling and subsidence investigations, as well as innovative repair techniques.
Catalyst Operations Director Paul Duddle said: “The Catalyst Training Academy provides expert-led training that’s comprehensive, and designed to support claims teams in making informed,
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76
