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HOW SOON WILL I RECEIVE MY ORDER?


Domestic orders are shipped within two weeks of our receipt of your order. Online orders placed before 10 a.m. CST will ship the same day. Online orders placed after 2 p.m. CST will ship the next day.


WHAT IF I NEED IT FASTER?


Rush delivery to US addresses may be requested on telephone and fax orders only. For pricing information, call Customer Service at 800/877-1600, ext. 5000, Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, or fax your request to 312/899-4873. Rush orders placed before noon CST will be shipped the next business day. Refer to the section above for information on the shipment of online orders.


WHAT IS THE RETURN POLICY? We recognize that sometimes the unexpected happens.


To return physical goods: If there is a mistake with your order, if goods are damaged in shipping, or if you are not satisfied with your purchase, please call Customer Service within 30 days for credit and instructions for exchanges and returns at 800/877-1600, ext. 5000, Monday through Friday from 8:30 a.m. to 4:45 p.m. CST. The Academy must authorize all returns in advance and issue a credit request form to you before the item is returned. The credit request form must be enclosed with the returned item. Shipping and handling charges are not refundable.


Send approved physical returns with the credit request form to:


PBD Worldwide Academy of Nutrition and Dietetics 905 Carlow Drive, Unit B Bolingbrook, IL 60490


To receive a refund or replacement for electronic goods such as eBooks, downloads, or online toolkits (excluding mobile apps): If there is mistake in your purchase, or if the product does not function as expected, call Customer Service within 7 days of purchase to discuss exchanges and/or refunds at 800/877-1600, ext. 5000, Monday through Friday from 8:30 a.m. to 4:45 p.m. CST. Sales of mobile apps are handled through the app vendor for your phone or tablet and must be cancelled through the iTunes or Google Play store. To contact the iTunes store, call 800/692-7753. To contact the Google Play store, call 855/836-3987.


WHAT ARE THE ACADEMY'S POLICIES FOR BOOKSTORE SALES?


Bookstores are allowed no more than three months from the date of purchase to return merchandise for credit. For credit for products (excludes shipping and handling) and instructions for exchanges and returns, please call Customer Service within 30 days at 800/877- 1600, ext. 4887, Monday through Friday from 8:30 a.m. to 5:00 p.m. CST. The Academy must authorize all returns in advance and issue a credit request form to you before the item is returned. The credit request form must be enclosed with returned items. Credits may not be taken unless approved by the Academy.


All merchandise approved for return must be the current edition in unmarked and saleable condition. Out-of-print publications will not be accepted. If the merchandise upon return is not in good/saleable condition, credit will not be issued and the merchandise will not be returned unless you arrange for the items to be returned. Return postage is your responsibility. Electronic/downloadable products are not returnable.


FREQUENTLY ASKED QUESTIONS Send approved returns with the credit request form to:


PBD Worldwide Academy of Nutrition and Dietetics Returns 905 Carlow Drive, Unit B Bolingbrook, IL 60490


HOW DO I CHECK THE ORDER STATUS?


To inquire about the status of an order, call 800/877-1600, ext. 5000, Monday through Friday from 8:00 a.m. to 5:00 p.m. CST. Please have your purchase order or all order information available when you call.


WHAT IF ALL THE TELEPHONE LINES ARE BUSY?


If the lines are busy, you may fax your order or inquiry to 312/899- 4873, or you may leave a voicemail message. Our e-mail address is sales@eatright.org. If you are inquiring about an existing order and know the order number or purchase order number, please include it in your inquiry.


CAN I LEAVE AN AFTER-HOURS MESSAGE?


To leave a voicemail message after normal business hours, call 800/877-1600, ext. 5000.


HOW DO I GET PERMISSION TO REPRINT? All Academy publications are protected by copyright. Except in the case of individual copies duplicated for educational purposes, permission must be obtained from the Academy of Nutrition and Dietetics to reprint or adapt material from these publications. Please email your request to reprint or adapt, including the type of publication the reprint or adaptation is intended for, the number of copies and the intended audience, to the Publications Team at permissions@eatright.org.


ARE THERE FACULTY PREVIEW COPIES?


Instructors may request examination copies of Academy books to consider for course adoption. If you would like an examination copy or a desk copy, please fill out the Examination and Desk Copy Request form at www.eatrightstore.org/examination-and-desk-copy-request-form. Please note that the Academy does not approve free copies for all books and reserves the right to limit the number of copies and titles any one person or institution may receive. Books requested must be currently in print and relevant to the subject matter of the course selected. Review copies are available only to institutions and instructors in the United States and Canada. For all inquiries outside of the United States and Canada or other course adoption questions, please email jphillipp@eatright.org.


ARE ACADEMY PUBLICATIONS AVAILABLE INTERNATIONALLY?


Yes, many Academy publications are available to customers in the UK, Europe, Middle East, Africa, Asia-Pacific, Latin America, and the Caribbean through Eurospan, the Academy’s international book distributor.


Web: www.eurospanbookstore.com/academynutrition Phone: +44 (0) 1767 604972 Fax: +44 (0) 1767 601640 Email: eurospan@turpin-distribution.com


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